Didn't find what you were looking for?
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
Home phone dropping after 30 minutes
Best Answer
-
Hey @cbgram! Welcome to our community. I've split your comment into its own post so we can focus on fixing your issue here.
A couple questions to start off; Are you losing internet service too or just phone? Does the phone light go off on the modem? Do you get any messages on your cordless phone screens (if you have them)? Have you tried rebooting the modem?
1
Answers
-
I have the same issue and it's only the phone that shuts off after 30 minutes about. I've rebooted modem and still does it. I made sure I was in port 1 on the modem. Phone won't work in port 2. Sure like to solve this - people have this issue all over the country - ugh!
0 -
I have the exact same issue. If I'm on a phone call that reaches 30 minutes in length the call drops. This is happening only on our home phone and has been happening for quite some time. Internet does not cut out as far as I can tell, just the call drops consistently at 30 minutes in.
0 -
I also have the same issue. The phone cuts off at exactly 30 minutes every time. I will be contacting the FCC if nothing is done about it.
0 -
Sorry for any issues. If restarting the modem does not resolve the issue, then we suggest either swapping the modem at a local store or setting up a service call to replace the modem and have the lines checked.
Thanks!
1 -
While using the home phone, it goes drops the call after 30 minutes. Modem and internal wiring are all good.
0 -
Just lose phone, not internet and no messages on the display
0 -
What if swapping out modem doesn’t work? Was on hold with medical equipment supplier for over 30 mins…line went dead I called back again and after 30 mins line went dead…lines are fine…
0 -
I'm having the same problem. Technicians came out and ran a new cable line. Modem has been rebooted multiple times. Calls still drop after exactly 30 minutes. Funny thing is that if I make the call it drops after 30 minutes, but if someone calls me it does not disconnect and I can talk as long as I want. The big problem is when I have to make a business call and I'm on hold and it cuts me off at 30 minutes. SPECTRUM PLEASE FIX THIS!!!!!
1 -
After having spectrum come out to check my home and portable phone they still drop after 30 minutes. Have tried rebooting and other suggestions technician has told me to try if it keeps on happening. Nothing clears this situation up. Now what do I do?
0 -
rebooted tested modem ect. line still drops after 30 minutes. I want a refund on my bill. i also was promised a call back to fix this problem but reading below doesnt seem spectrum has corrected the issue.
0 -
Sorry for any issues. If restarting the modem does not resolve the issue, then we suggest either swapping the modem at a local store or setting up a service call to replace the modem and have the lines checked.
Thanks!
0 -
I am having the same problem also. After 30 minutes the call drops, while my internet is still working. This needs to be resolved. This is not a hardware issue, this is an issue on Spectrum's end.
0 -
Me too for months already SPECTRUM NEEDS TO FIX ...WHAT CAN WE DO?
0 -
My issue of my phone dropping after 30 minutes has been fixed! Spectrum brought me out a new modem. I haven’t had that problem any more since he installed the new modem. Thank you all, I appreciate all of your suggestions!
0 -
This content has been removed.
-
I am having this same issue. Have had 3 techs and a tech supervisor out in the past month and all of the escalation tickets keep getting closed and dispatch keeps calling wanting to send yet another tech out. No issues with the line or signal strength. Spectrum call logs confirm it started on July 12, 2023. Though it may have been plan related so switched plans. While I was on an older TWC plan calls always dropped at 30:36, switched to a Spectrum plan and now they drop at exactly 31:00. No other service issues and it only affects outbound calls, no issues with inbound calls, no issues with internet or tv. I just called into phone repair again and was told they need 3 call examples within 24 hours.
0 -
This content has been removed.
-
This is a bigger issue than just phone batteries, something changed within their voice network around July 12th. I have reproduced this issue using multiple phones plugged directly into the modem/MTA. The issue only occurs on outgoing calls, no issues with incoming calls. Call always drops at exactly 30/31 minutes - 30 minutes based on test calls to my cell phone and 31 minutes based on the spectrum call logs you can see online.
0 -
I called back into Phone Repair this evening with my examples but was then told that wasn't of any use to them since it was happening on all numbers, not just a specific number. Talked back and forth with agent (he was not very nice) and eventually the call hit the 30-minute mark and dropped the call, the irony. I attempted to call both of the tech supervisors that had been given their contact info from the techs that had been out for the past month but was not able to reach them. I called back into Phone Repair and got a much friendlier person, they said they have started getting a lot more of these calls lately, she knew exactly the issue I was talking about. She suggested I keep the appointment for next week and get the modem swapped out and see what happens. I'll post again next week after the modem swap.
0 -
This content has been removed.
-
I am in North/Central NC - modem/mta model maybe helpful to, I have a Spectrum EU2251 modem that I have had for 3 years with no issues. The last person I talked to did say some have been reporting it since June.
1 -
I am in upstate New York and have been having this issue for a lot longer than July 12th. My mother is the only one I usually speak to for over 30 minutes and we always assumed it was on her end because of her terrible service. On a long call today with a business and the call dropped 3 different times at the 30-31 minute mark. Finally had them call me back and was able to speak for over 30 minutes without the call dropping. Not a battery issue with my handset as I have multiple and it doesn't matter which one I'm on. Internet continues to work fine. Definitely a Spectrum issue. Also have the EU2251 modem.
0 -
This content has been removed.
-
It's been many months at least 4 to 6 mths I'm sick in bed so aggravating please fix
0 -
This content has been removed.
-
I had the issue of calls dropping after 30 minutes. Technician came out approximately 6 weeks ago and had never heard of such a problem. He changed out my modem and it was fine until 2 days ago. All of sudden it’s dropping again at 30 minutes. 3 times today alone! Thanks to this forum I looked at the model and I do have the EU2251 modem. I will go to Spectrum Monday and change it! Thank you!
1 -
This content has been removed.
-
I learned last week that it is a combination of where your number lives within their network and the EU2251 modem. I received a call last week from a level 4 engineer in telephone operations asking if I could troubleshoot this issue with them. They moved my number to another area on their network and then we did a test call and did not experience the dropped call issue. They then moved my number back to its original location and we repeated the test and the call dropped. They said the issue is after 15 minutes a SIP reinvite is not being sent which causes the call to drop 15 minutes later at the 30-minute mark. They were looking into what was different between were my number lives and where it was moved too for this test, but I have not heard back since then.
3
