RCD-1007

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PickleLillie
PickleLillie Posts: 1 Newcomer
edited April 17 in Spectrum TV App Feedback - ROKU & Other devices

This error came up on my TV today Apr 2 2024. The only references in these positions is from 2022. Can anyone advise what the issue is? I am using ROKU Express on a 65” Sharp TV.

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  • Lyn_T
    Lyn_T Posts: 396 ✅ Verified Employee Moderator
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    Good evening @PickleLillie and Welcome to our Community Forums

    Thank you for reaching out to us about the error message you are receiving with your ROKU. I am sorry this is happening. At what point are you receiving this message? When you turn the ROKU or when you are trying to access our App? -Lyn

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  • Arkhadia
    Arkhadia Posts: 3 Spectator
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    I have also started getting this issue. Rebooting the Router, TV and all to no avail.

    Verified all updates are installed, this occurs only with Cloud-DVR, we can delete and watch the shows streaming but this defeats the purpose as we are unable to fastforward On Demand.

    I would love for this to work, to be honest We are considering cancelling the service as it hasn't worked in over a week!!!

  • William_M
    William_M Posts: 1,097 ✅ Verified Employee Moderator
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    Hi @Arkhadia, welcome to our community!

    There is a known issue with cDVR but it is mostly only causing issues 7 PM - 8 AM. Are you having issues at other times? Did you reboot the modem too or just your router?

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