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Is there a glitch with BTN (Big Ten Network)?
I recently changed from Spectrum TV Select to Spectrum TV Select Plus ($10 more). The Spectrum TV Select had the Big Ten Network (channel 382). I was told I would still have the Big Ten Network with the Spectrum TV Select Plus, and in fact I do have it when I go to the app (watch.spectrum.net) on my computer. But when I go to that channel on my tv it says upgrade needed. When I called on the phone I was told I shouldn't need an upgrade, I shouldn't have lost it when changing from the Spectrum TV Select to the Spectrum TV Select Plus. The strange thing is I do get it through my online account, on the app. But why would I get it on the computer but not on my tv? A technician came out but could not change anything. I wonder if there is a glitch in the system where for some reason it wasn't added to the Spectrum TV Select Plus package when it was added to the Spectrum TV Select package (added July 22nd). But I do get it on the app, so that is strange. Is anyone else missing the Big Ten Network since July 22nd on the Spectrum TV Select Plus package, or only get it on the app, not their tv?
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Thank you Satch! Yes, you would think that if Spectrum TV Select gets BTN that Spectrum TV Select Plus would also get it. When I go to my account online it does have it listed as part of my channel lineup on my Channel Lineup page (I have Spectrum Select TV Plus + Entertainment View right now - Sports View would be $10 more). So according to the channel lineup page I should get it. And, I do get it on the app, just not on my tv! Another interesting thing: when I look at updates on the Programming Change page for my area it say that on July 22nd BTN will be part of the Spectrum TV Select, the Spectrum TV Select Signature, and the Spectrum TV Select Signature Plus packages. But - I cannot find anything called Spectrum TV Select Signature Plus at all, the only "Plus" I can find the Spectrum TV Select Plus. I wonder if some kind of glitch happened on July 22nd where BTN was added to the app but not to the boxes for some reason? It's very strange that it is on my channel lineup page and on the app but not on the box. Thank you for trying to help
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Yes I have rebooted my box and a tech even came out and we switched the box for a more recent box but it made no difference even after rebooting that one too a couple times. When I go to the BTN channel on my tv it says on the screen: "Upgrade to Add Channel. Your current subscription package does not include this channel. To upgrade and start watching it now, press the ok button on your remote." When I do that it goes to a screen that says "Instant Upgrade Unavailable" and directs me to call an 800 number. Here is what it says on the Programming Notices page: "On or after July 22nd, BTN will move to the Spectrum TV Select, Spectrum TV Select Signature and
Spectrum TV Select Signature Plus packages." But I can't find any "Select Signature Plus" package, only a "Select Plus" package. If the Select Plus is supposed to have everything in Spectrum Signature, plus sports, as you say, I should have it on my tv, not just on the app right? And my channel lineup page said I should have it. I wonder if it's because it was somehow never directed to be put on the Select Plus package on July 22nd, but instead to be put on the Select Signature Plus package, which doesn't exist. So maybe never got added at all (except to the app). Thanks for all your help!0 -
Somehow I just accidentally deleted my whole answer grrr!! Yes I did reboot and a tech even came out and put in a more up-to-date box but made no difference, even after rebooting that a couple times too. On the station itself it says: "Upgrade to Add Channel. Your current subscription package doesn't include this channel. To upgrade and start watching it now, press the OK button on your remote." When I do that it says: "Instant Upgrade Unavailable" and directs me to call an 800 number. On the Programming Notice page for my area says: "On or after July 22nd, BTN will move to the Spectrum TV Select, Spectrum TV Select Signature and Spectrum TV Select Signature Plus packages." But if the Select Plus is supposed to have everything in Spectrum Signature plus sports then it should have BTN because Select now has it (as of July 22nd). And I can't see any mention of a Select Signature Plus package at all, just a Select Plus! But I can get BTN thru the app, just not my tv. And it is on my Channel Lineup page as a channel I should get. Maybe on July 22nd they added it to the app but for some reason didn't add it to the box, and a software change needs to be made in the cloud (or something….)? I really think something may have gone wrong on July 22nd, maybe they added it to a package that doesn't exist instead of the one that does?? What should I do? Thank you Satch.
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Satch, it was on Aug. 1st that I was switched to Spectrum Select Plus . I also dropped the Sports View that I did have at that time, but kept the Entertainment View to go with the new Spectrum Select Plus. I was told that I would keep BTN as one of my channels. There were a few channels I lost by doing this but I was told which ones and I didn't care about losing those. The notice about the BTN Programming Change was actually on the previous month's bill. I called right away when I noticed the problem. The tech came out the very next day (Aug. 2nd (yesterday)) and checked everything that he could and did swap out the box, but nothing made any difference. He did say he would report what happened (I showed him how the app was working but not the box for the Big Ten Network). I think the new box and remote is the Spec Guide. It says Upgrade Needed, like the old box, but in a different font :) . I really wish rebooting would have fixed (or new box, etc.)! Thanks for your help!
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I’m getting this issue, too. I have a tech coming out tomorrow.
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It’s working for me as of today. Now I can watch the channel through my cable boxes, and not have to cast the Spectrum TV app to my smart TV.
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It's been fixed, yeah!! So glad I posted here!! Thank you, Satch!!
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