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Roku watching on Demand Streaming TV sound issue

dstibich
dstibich Posts: 1 Newcomer
edited November 12 in Channels and Programming

I have 3 Roku Express 4K+ devices that I watch on Demand Streaming TV shows. One example is HGTV House Hunters International Season 182 Episode 8 Robot… The audio messes up and repeats dialog or goes out of sync. It does this episode on all 3 Rokus. Other episodes do the same thing as well as episodes of TLC Say Yes to the Dress. My Spectrum Phone app plays these Demand Streaming TV shows audio with no problems.

Best Answer

  • Jilliana_M
    Jilliana_M Posts: 63 ✅ Verified Employee Moderator
    Answer ✓

    Thank you for reaching out! We are sorry to hear about the audio issues you've been experiencing with our OnDemand feature. Upon checking the account, I can confirm you are utilizing our streaming services. Can you please try the following to see if this resolves the issue.

    1. Signing out of the Spectrum TV app.
    2. Rebooting your modem and router.
    3. Once you have a connection, sign back in to the Spectrum TV app and access the episode.

    Please let us know if further assistance is needed. We are here for you 24/7.

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