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Outage

Jarrezola711
Jarrezola711 Posts: 2 Spectator
edited December 13 in Connectivity

Why are there constant internet outages in my area. It's a big concern when I work remote. If my place of work was not producing for our clients, we would be out of business. And probably will if this continues. Please explain the reasoning for all these outages!!!!

On another note, defeats the purpose that you all upgraded the speed "at no additional charge" when half the time I am without service.

Answers

  • Onceahappycustomer
    Onceahappycustomer Posts: 1 Newcomer
    edited 2:34AM

    i agree its been ridiculous lately. [edited]

  • Kelly_M
    Kelly_M Posts: 35 ✅ Verified Employee Moderator

    Hello and Welcome to the Community Forum @Jarrezola711!

    We're sorry that you've been having issues with intermittent services. We located an account through your profile. For the issues of late, roughly how long would you say this has been going on for?

  • Kelly_M
    Kelly_M Posts: 35 ✅ Verified Employee Moderator

    Hello and Welcome to the Community Forum @Onceahappycustomer !

    We're sorry you've also been experiencing issues with services. Can you elaborate what's been going on for your area/our services?

  • Jarrezola711
    Jarrezola711 Posts: 2 Spectator
    edited 12:08AM

    This has been going on for a while , seems 2 months or so. I keep getting texts and emails advising of outages in my area. There are times when I’m in the office so it doesn’t impact me but today I was working remotely and lost internet. Luckily it was short lived. There’s times when it will go out a few minutes to couple of hours. Spectrum is aware as I get notified but it does have an impact on my work. The internet is fast when it’s working .

  • Tyleen_Z
    Tyleen_Z Posts: 836 ✅ Verified Employee Moderator

    I understand the frustration and do apologize for the constant issues. Generally we are not given information as to the causes of issues. They could be due to a number of things and are usually not related to one another.

    -Tyleen

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