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Cannot access any email accounts on any platform
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Hello @mandyjane
Welcome to our Community Forums! Sorry to hear that you're experiencing issues with our email, we're happy to help! Are you still experiencing the issue?
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Having a very similar issue with one rr.com account. I can’t access on Outlook.com nor iOS despite being able to for twenty years prior. No one wants to help. Spectrum says they only care if you can get to their webmail.net. Apple says they don’t support third parties and I can’t get hold of Microsoft- the webpage says to sign in using IMAP. But the same settings as my other account within the family do not work now. It says the “The connection to the incoming (IMAP) server was dropped. Please check the incoming (IMAP) server settings and try again.” This started when a Spectrum employee deleted my accounts as we were trying to transfer a phone number.
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Hello! I do apologize for the issues with our email service. We have recently moved everyone over to a singular way of accessing your email. You would need to go to our website here and login with your full email address and it's password not your normal user ID for the online account. Once you do that on the left side of the screen is a link for check email it will then take you to your email.
For access to your email using third party clients you just need to make sure that you are using the correct information. Please try to put the outgoing port as 587. The incoming port should be 110. The incoming mail server Account Name has to have the full email address. The outgoing server requires authentication box has to be checked. Under settings you can check user the same settings as incoming mail server.
If this does not work we would not have much else that we can do as we do not have access to troubleshoot third party clients as they are not our software. If you can access the email from our website then that is generally all we can do as that is how it is designed to work.
-Tyleen
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Well Tyleen, for 19 years you allowed Outlook and other "third party" emails just like every NORMAL email provider IN AMERICA. Your changes reversed the level of service you have provided and hiding behind "it's not my job" is despicable.
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Hey there @scottdkoenig!
Thank you for your feedback and we apologize for the frustrations. As indicated above, for access to your email using third party clients you just need to make sure that you are using the correct information. Please also try to put the outgoing port as 587. The incoming port should be 110. The incoming mail server Account Name has to have the full email address. The outgoing server requires authentication box has to be checked. Under settings you can check user the same settings as incoming mail server. If all is correct and this still does not allow you access, you will need to reach out to Outlook directly as they are a third-party server, and we are unable to troubleshoot their product.
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Outlook isn't getting through on my roadrunner account. The incoming port is locked on 993 which is probably what your server is telling it to do. Mac outlook also has failed. Though ironically, still works on one Mac. iPhone roadrunner account still works. Just added the roadrunner account to my Mac Mail and it works. FYI Spectrum - IMAP is supposed to be a tech standard. Nobody should be having to go through the web portal.
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I tried to check my rr.com email this morning and was locked out. I couldn't even log in to my Spectrum online account. Called support and the rep was very helpful in getting my credentials restored and new password set.
I went back to Outlook and entered the new password and guess what? Locked out again. I had to go back and reset my Spectrum passwords so that I could log back into my Spectrum account and email account.
Now I am reluctant to mess with the Outlook settings in fear of getting locked out again. What is going on here???
This is absolutely ridiculous. Like others here, I have used Outlook for years. It provides the convenience of managing multiple email accounts with a single tool. I have years and years of business emails filed away in specific folders for quick retrieval and review.
Also, the Spectrum web mail interface is abysmal.
I suggest that Spectrum do the right thing and take care of its customers by maintaining the flexibility of email retrieval and management.
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