Skip to content
  • Register

    • Spectrum TV App Feedback - ROKU and Other devices

    Spectrum TV App Feedback - ROKU and Other devices

    Didn't find what you were looking for?


    We have advanced search options to make it easier to locate posts, questions and answers on this community.
    More information can be found at Advanced Search Options
    If you are looking for something specific, please check if someone else has already asked or answered the same question.

    Roku doesn't show my Cloud DVR

    Posts: 6 Spectator
    edited May 4 in Spectrum TV App Feedback - ROKU and Other devices

    Until a week ago, (end of April) the DVR used to show up in My Library. It no longer appears there. The only options in the library are Watchlist and Recently Watched. This is on my TV.

    Where did my Cloud DVR go?

    I switched to watching my recordings on my laptop until last night when I received this error message.

    We're sorry, something didn't work quite right. Please try again later. Reference Code: WUP-4005.

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In
    Register

    Best Answers

    • Posts: 6 Spectator
      Answer ✓

      #1 step : LOG OUT of the spectrum app on ROKU. Go to the settings (gear icon) in the upper right and select log out. I had Spectrum reset my modem and router, I unplugged and plugged everything back in, including my HDMI cable 1 and 2. Finally everything plugged back in and log in to Spectrum app. BINGO! Everything resolved.

    • Posts: 650 ✅ Verified Employee Moderator
      Answer ✓

      Good evening @NolaG and Welcome to our Community Forums,

      Thank you for reaching out to us about not being able to access your DVR list. I am very sorry this is happening. I will need to ask a few questions to determine the best course of action. Is this working on any device? Are you at home when you are trying this? -Lyn

    Answers

    • Posts: 6 Spectator
      edited May 4
    • Posts: 5,931 Contributor

      Have you installed any updates and rebooted the Roku?

      Satch

    • Posts: 6 Spectator

      I rebooted everything to no avail.

      I deleted the Spectrum app and reinstalled, also didn't do anything.

      I worked tech support back in the day and it was so much easier when things were simple and straight forward.

    • Posts: 5,931 Contributor

      Can you record and play back on the Roku? If you can't call Spectrum and reference any error message that you are getting.

      Satch

    • Posts: 6 Spectator

      No, it is recording to the cloud but now I can't even access those recordings. I get an error message on my laptop and it's just totally missing from my ROKU.

      20250504_212632.jpg 20250504_212515.jpg
    • Posts: 6 Spectator

      I have worked with Spectrum support and resolved the issue.

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In
    Register

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In
    Register

    Quick Links

    Categories