My Spectrum App - My Spectrum App Feedback
My Spectrum App - My Spectrum App Feedback
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Bug Report - Incorrect payment method on autopay transaction history
cchildress
Posts: 1 Newcomer
When I pull up the transaction history on the billing tab of the mobile app on iOS 18.4.1, the card/account listed for previous autopay transactions is always the card currently registered as the autopay card.
When you change the card used for autopay, all previous autopay transactions say they used the current autopay card.
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Best Answer
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Hi & welcome!
Thanks for the question. Are you referring to autopay for Spectrum Mobile? If so, then the transaction history auto populates with the current auto pay card since the information about previous cards is not retained in the system. We can pass along your feedback, but at this time, it is how the billing system is set up.
If you are having a different issue, please let us know.
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