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    Roku:Screen Message - Do you want to continue watching Spectrum TV?

    Posts: 17 Participant
    in Spectrum TV App Feedback - ROKU and Other devices

    On one of our TVs (Vizio controlled by Roku stick) we intermittently see this prompt when we turn on the TV. It may also occur after we click on the Spectrum tile. Clicking on "Keep watching " brings up a blank screen. We can ultimately get to Spectrum by hitting the back or the home button on the Roku remote. This issue is intermittent and

    Spectrum.jpg

    highly annoying. Has anyone else experienced this? Can it be stopped? Thanks!

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    Best Answers

    • Posts: 650 ✅ Verified Employee Moderator
      Answer ✓

      Good evening @lwapner

      Thank you for reaching out to us about the message you are receiving. When you turn your TV off are you also turning your ROKU off? If not, this is leaving our App active and this will create the message you are receiving. -Lyn

    • Posts: 17 Participant
      Answer ✓

      Thanks for replying. In any case, when i click on"Keep watching" the screen goes dark and nothing happens.

      Shouldn't clicking on this return me to Spectrum TV?

      Thanks

    • Posts: 33 ✅ Verified Employee Moderator
      Answer ✓

      @lwapner How long is the Keep Watching button on screen when you select it and see the black screen?

    • Posts: 17 Participant
      Answer ✓

      When the "Keep Watching" button appears on the screen it will remain there for at least 5 minutes, if not indefinitely. I turned the TV off after 5 min. If I click "OK" when the button is on the screen, the screen goes dark and will remain this way, possibly indefinitely. Again, I turned off the TV after 5 minutes.

    • Posts: 151 ✅ Verified Employee Moderator
      Answer ✓

      Hello!

      Thank you for confirming. Are you able to delete the app and reinstall it? This will ensure the app is current and up to date. To delete an app on a Roku device, navigate to the app's tile on the Roku home screen, highlight it with the Roku remote, and press the asterisk (*) key. Select "Remove app" and confirm when prompted. 

      Please let us know if the issue persists.

    • Posts: 17 Participant
      Answer ✓

      Thanks again. I've tried everything including resetting modem and router, unplugging and plugging in Roku, reset network, deleting and reinstalling Spectrum app, … . I even did a factory reset on the Roku stick. So far nothing as made a difference. I've tried everything short of burning our house down to the ground.

    • Posts: 151 ✅ Verified Employee Moderator
      Answer ✓

      Thank you for confirming and conducting the appropriate steps to get this matter resolved. this is definitely one of those one-off situations, as I am not able to mimic it on my system. Are you able to send us a video example of this? Try to include descriptions of the steps taken when it does happen. I know you indicated it was happening on a Vizio TV, and to confirm it is occurring while using a Roku streaming device connected to the TV?

    • Posts: 17 Participant
      Answer ✓

      Thanks again. I've attached the video link (no sound). I turn on the TV and the message appears. I'm given only one option in the blue box. When I click the center Roku button you see the screen go dark. To keep the file size small I've kept the video duration short. At any point in the process if I hit the Roku home button I'm taken to the Roku home screen and all works well from this point on. Nevertheless, this behavior is not normal and something isn't right. Roku seems to work well on all other apps.

      https://1drv.ms/v/c/105ea109d676848f/EWuh7J8yVvdLu2_7XdOcITQBS3jusI3S5C4qcsznc7brtA?e=dzm9b6

      Thanks!

    • Posts: 151 ✅ Verified Employee Moderator
      Answer ✓

      Thank you for sharing that video.

      I was able to access your account information via the email used during registration. I can confirm there are more than two Roku devices. Is this same issue happening on the Spectrum TV app on both?

    • Posts: 17 Participant
      Answer ✓

      We have three TVs controlled by two Roku sticks (Vizio TVs) and one Xumo box (Sony Bravia) respectively. The problem occurs on only one device, one of the two Roku devices controlling a Vizio TV.

      Thanks

    • Posts: 151 ✅ Verified Employee Moderator
      Answer ✓

      Thank you for confirming.

      Are you able to verify in the settings if the Roku is currently up to date?

    Answers

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