Connectivity

Connectivity

Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Why does my internet constantly go out?

Posts: 1 Newcomer

I recently switched from T-Mobile home internet to Spectrum home internet and now my internet is constantly going out. I’d say it’s the weather but it happens on clear sunny days. At least with T-Mobile I could expect it to go out during bad weather but Spectrum just goes out randomly on nice days. In fact it out now. Been out for 5 hours now. I work from home and this has severely impacted my job in a negative way.

Please let me know what to do or what can be done. At this point I’m going to leave Spectrum and go back to T-Mobile for the more reliable service. Im not going to risk my job because of Spectrum’s poor service.

Best Answers

  • Posts: 246 Contributor
    Answer ✓

    Sounds like compromised/worn cabling/connections/splitters somewhere along the run and need a technician to come inspect/test components.

  • Posts: 73 ✅ Verified Employee Moderator
    Answer ✓

    Good morning @David_C. Welcome to our community, we are sorry that our internet service has been intermittent for you. Is the service still out at this time? Is this happening while connected to wifi?

Welcome!

It looks like you're new here. Sign in or register to get started.