Connectivity
Connectivity
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Ping spikes daily around 10:50pm to 11:20pm
Hello,
I'm in an apartment complex that has the Spectrum Business tech amenity bundle, and a little over a month ago I started getting ping spikes nightly at very specific intervals (see title) for about 5-6 minutes. My computer is connected to the access point directly through ethernet via a Cat7 cable. I've had about four technicians come to here to troubleshoot but so far there's been no resolution. I've even uninstalled, reinstalled, and done various adapter troubleshooting methods on my end to no avail. Does anyone have an idea what the issue could be? Picture of the ping spikes attached. They appear very uniform and almost intentional in nature.
Best Answer
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Welcome to the community @JameelJoyner! I'm sorry, we're unable to access the internet equipment for the type of account you're on through this department. We have a specialty department you can reach at 1-855-895-5302 that handles those accounts for additional assistance.
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Answers
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Thanks @James_L ! Unfortunately that's the number I've been using which has been sending the technicians to no avail.
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Could be microwave or LTE ingress into the system from a compromised ground plane somewhere nearby. Cables, splitters, devices... could happen in many places throughout the localized network.
Or it could just be some heavy congestion spiking. As gaming and streaming traffic continues to ramp up, this is becoming a more and more common issue to wrangle with on shared bandwidth designs like DOCSIS, CGNAT, and such.
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Interesting, thanks for the insight @RAIST515O! Any comment on the uniformity of the spikes and the oddly specific (and small) window in which they occur?
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Congestion just 'happens' all the time... people come home and start gaming/streaming... businesses pushing data... big patch releases for phone/computer/console operating systems, apps, games, tv's and streaming boxes... The interconnected web of networks that make up the internet are always battling with flow control and sometimes things just go sideways for a while.
Ingress can be a tricky animal. The HFC network in the DOCSIS platform still relies on coax for portions of the network (a mix of fiber and cable technologies).
Those coax cables are basically antennas... carrying a radio signal through a tube. If the grounds get compromised (bad shielding, cuts, corrosion, kinks, etc.) all manner of things can go wrong--wierd reflections/distortions of the waveform, crosstalk from other channels, overpowered signals... just nuking a pizza in the microwave too close to a bad spot may knock things offline briefly. Have seen cellphones muck up a video feed when transmitting files too close to a poorly shielded cable box. Can get pretty bizarre sometimes.
Throw in the dependence on wireless networks and it can compound things further.
Once noise gets on a line, it can move through a node and knock out someone elsewhere in the network. So it may not be your line or equipment causing an issue—it could just as easily be a neighbor, someone around the corner... out on a pole or even in the ground.
Such noise related things can take time to track down. It may actually require tracking signal data from various outside endpoints backwards into the network. Having multiple endpoints reporting the same problem may help narrow things down better… so maybe ask around and get others to report it if experiencing the same issues.
Not just in your apartment complex either. If others in the neighborhood are seeing it, it may be on the street and they may get better data at a different location.
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Wow, appreciate the detailed response. I'll do some more troubleshooting on my end and keep this information in mind and hopefully get to the bottom of this.
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- Find out from property management what company they've contracted with to admin the Tech Amenity local network there e.g. Ditaro or Onboard or whomever and how you may contact them.
- Contact the admin of the Tech Amenity local network there and find out if it may have anything to do with any regular local or remote maintenance routines that they run and, especially if you're running packetstats.com continuously, what their policy is on that kind of thing and if they have any kind of anti-bot heuristics that such of a thing could get caught up in.
- Just for kicks, check your speed via e.g. and then terminate packetstats.com and lay off of it for a day or two and then check your speed again and see if there's any difference.
- Forget about packetstats.com and worry about what a simple ping test shows for any endpoint hosts that are consequential to your workflow.
- As i compliment and salute you for raising the flag up the pole, i wish for you to fare well in the by and by while, as "amenity" implies, what you're dealing with isn't much if any different than that of e.g. a hotel or whatever. ☘️
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Appreciate the support in fighting the good fight @HT_Greenfield…I originally had my own modem and router and was forced into this amenity package unfortunately. I've been fighting battles with Ditaro ever since. I'll add your suggestions and advice to my arsenal.
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Just a small update, ping spikes are still occurring daily and look uniform but I have discovered that instead of nightly at around 11-12, they are occurring every twelve hours apparently. So once at 12am and then once at 12pm, like clockwork.
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