Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

View Printable Statement - Verify Identity - Choose Passcode Delivery Method

Sondaggio
Sondaggio Posts: 1 Newcomer
edited July 28 in Managing and Using your Spectrum Account

Verify Identity screen appears when selecting Billing → Statements → Current → View Printable Statement.

This is new functionality introduced recently (as of July 2025):

VerifyIdentityContinueGrayedOut.PNG


There is no choice and cannot proceed.

Tagged:

Comments

  • Kelly_M
    Kelly_M Posts: 88 ✅ Verified Employee Moderator

    Hello and Welcome to the Community Forums @Sondaggio!

    We're sorry the one time security code is giving you a hard time. For things, we can try to see if we can determine the cause in private messages if you'd like. Would it be ok if we reach out in a private message to check things out with you?

  • silfenlyn
    silfenlyn Posts: 1 Newcomer

    You have changed your system. I'm simply trying to get a copy of my bill to pay it. What is going on?

  • James_M
    James_M Posts: 5,366 ✅ Verified Employee Moderator
    edited July 27

    @silfenlyn

    To review or pay your bill or to update your preferences to receive notifications of possible service impacting issues, you can download the My Spectrum App for Android or iOS or log in to your online Spectrum Account.

    Additional information is found at this link: How to Pay Your Bill - Quick and Easy

    Let us know if you still have questions.

This discussion has been closed.

Categories