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How can the weather affect our internet when our wires are supposed to be underground?
WWhen I had Charter years ago weather never bothered our connections. Our wires were underground. They are supposed to be now. So how can bad weather affect our service. Its not like we have satellite service.
Best Answer
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Hi @vickycody, welcome to our community!
I'm sorry our service hasn't been consistent. The rain itself should not cause issues, unless there is damaged wiring that is letting moisture in. The bigger threat caused by storms is wind and lightning, which can knock over trees or damage infrastructure regardless if it's above or below ground. Below ground wiring will be slightly more resilient to some forms of damage but is also harder to detect that damage and repair it, and is easier to accidentally damage when there is digging/construction.1
Answers
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Hello and Welcome to our Community!
There are a couple of things that are not underground, your drop line on top of a pole which brings all Spectrum Services into the house and a utility junction box on your street, which interact in protecting wiring in transmissions. Aging wire, animal chews, storms can cause problems, which is why routine maintenance is needed.
Satch
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Temperature alone affects the resistance of the line, which can have an impact on signal quality.
When a line is directly exposed to full sun and temps get up around 95F by 4pm... can see signal strength shift 2.5db or more on multiple channels. 3.5db represents a doubling/halving of signal strength.
Couple that with heavy precipitation/high humidity, you can stack additional signaling issues if cables/equipment are not sealed well.
There are more factors like cell signal ingress and such, but those are the more common issues we face in South Carolina.
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