Didn't find what you were looking for?
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
LAN / Ethernet ports moved from modems to routers causing connection issues.
I recently have had my internet equipment upgraded in order to handle the increased internet speeds for my account (1000 Mbps) but the new modem and router have different connection configurations than the old equipment. The direct LAN connections that USED to be part of the modems are now integrated into the new WIFI 7 routers. This has become a HUGE design flaw. Having the LAN connections ported through the router instead of directly through the modem itself has created connection issues if the router goes down! The most recent WIFI 7 router has been shutting down intermittently ever since it has been installed, and when it does it takes the LAN connections with it instead of bypassing the affected router, which defeats the purpose of having a direct Ethernet connection. In the previous modem/router equipment configuration where the LAN cables are directly connected to the modem, if the WIFI goes offline the LAN connections still work because they are part of the modem, not the router. Should I send back the modem and buy my own which has direct LAN connections bypassing the router? Does Spectrum offer modems that have direct LAN connections or do those no longer exist?
Frustrated Spectrum Customer…
Comments
-
Typically, separate modem and router is the preferred configuration for better performance and control--combo units tend to have their own unique issues.
(part of the beauty of running separately like that is you can use your own router and take full control of your wireless and wired network segments—and get the wifi management fee removed from your bill).
The big question is how/why you are losing the router.
Is the entire router rebooting, or does it appear to be linked to wifi changes or something?
Has anyone come to look at the devices/environment, swapped out the router, etc.?
0 -
Thanks for the response! The equipment I have is new and was installed by a Spectrum tech. For some reason, my previous configuration had a Ubee modem/router combo AND a Sagemcom router for Wifi (not sure why) but it worked. It allowed me to connect via LAN my TV and gaming console directly to the modem and use wifi router for other devices. If the router stopped working the TV and console still worked. But with this new configuration with all the devices connected to LAN ports on the router, if router has an issue, it affects the LAN ports as well instead of acting as a LAN throughput, shutting down everything even if my modem is still operational. With the new router, the entire router would shut down including the LAN connections, not just wifi.
0 -
That is because the modem is just passthrough now, other then maybe cordoning off some bandwidth for VOIP if you are using their IP Phone.
The router is now the heart of your network.
Again, has anyone come to look at it yet (or has it been swapped)?
0 -
I called and they say everything is fine. But it's not fine. The router LITERALLY just disconnected again right before I posted this comment, taking my wifi AND the game I was in the middle of offline… then a few minutes later it restarts. This has been a consistent occurrence ever since the day it was installed.
I am trying to create a work around that separates the LAN and WIFI again. But, unsure I can because I don't think there is a way to insert and splitter or switch between the modem and router…
0 -
Generally speaking, routers don't just repeatedly reboot… something is triggering it that needs to be tracked down. I make mine reboot periodically just to clear caches and stalled connections and crud… can be up for weeks at times if not much has been going on.
Something is amiss… could be a temperature issue, bad power… who knows. If you cannot pull up the log and spot something yourself, need to get someone to take a look. Or at the very least, test a different router.
2 -
@WilG : As you've implied that the Sagemcom had been cutting out too, as RAIST inferred, i'd start looking into common denominators between then and now e.g. the AC outlet and any applicable power strip or extension cord as well as thermal ventilation.
1 -
Hey there @WilG!
Thank you for bringing this to our attention. We wholeheartedly apologize for the connection issues you are experiencing and would be more than happy to look into this further for you. Having said that, I was able to locate the account based on the information provided during registration. I can confirm the modem and router are both online and have been since 4:02pm. I can confirm there were two instances where the modem disconnected, but on the router, I am not confirming any drops. I completely understand how frustrating this can be and apologize for the inconvenience. To ensure there is nothing physically wrong with the connections, both in and outside of the home, I can see there is an open appointment scheduled for the account. You can log in to the My Spectrum app to confirm those details and reschedule if need be. We can assure you that we will do all we can to ensure you are back up and running in no time. Is there anything else I may assist you with?
3
