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Where is my equipment

NotMyName
NotMyName Posts: 1 Newcomer
edited December 3 in Managing and Using your Spectrum Account

explain to me why it is so difficult to get a hold of a human. I gotta talk to five different robots who don’t understand my question and give all this info including my blood type and driver’s license number and by the time I get to an actual human you’re tell me you don’t have none of that saved? When I call up the robot accesses my account and asks me questions and has me confirm all this mess before sending me to a person and they don’t have access to it?! Spectrum you sent me a box with a return label and nothing else. Where is my equipment?! What am I paying all this money every month for when this service don’t work half the time?! Keep upping my bill and ain’t even increasing the quality of service. Making empty promises and underdelivering every time.

Answers

  • Lyn_T
    Lyn_T Posts: 703 ✅ Verified Employee Moderator

    Good evening @NotMyName and Welcome to our Community Forums,

    Thank you for reaching out to us about the equipment you were expecting in the mail. I am seeing that the order is still being processed. It will most likely be completed on Monday. You will receive notification of the process to your preferred method of contact once the equipment has been shipped out. I am very sorry for any inconvenience this must have caused you. -Lyn

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