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Got a switch but other devices won't connect - no device to use My Spectrum app

elmichael
elmichael Posts: 2 Spectator
edited November 30 in Connectivity

I don't have a router. I only have the standard SONU modem, so I got an ethernet switch to connect my other devices but they won't connect. One is a voip ata and the other is my linux computer. The only device that connects is the windows computer that was connected directly before I got the switch. The linux computer connected once and opened websites, but the modem has never allowed it to connect again for some reason.

At first I thought the problem might be that the voip ata (HT802) is older so it's only 100Mb when everything else is gigabit, so I turned everything else down to 100Mb. That isn't the problem though, is it? I think it also only has IPv4. Does that matter?

I also adjusted the voip ata to get numbers from DHCP, but it still won't connect.

(I had a static address for my voip ata selected on my old network to connect more quickly and connect even when the DHCP server crashed on my old DSL modem and so I knew the address to log into it to check status and change its settings. I would prefer that again now if that's possible.)

I see the My Spectrum app seems to be how you want customers to manage the modem, but I don't have a mobile device to install it on. (And even if I did, I'd rather not install an app for a network device that I'm used to managing with a web portal.)

Can I log into the modem to see the DHCP status and assignments to see what my voip ata IP address is?

Preferably I'd like to give the ata a static assignment or set static network numbers outside DHCP so it re-connects faster.

Thank you.

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Best Answer

  • Edward_T
    Edward_T Posts: 375 ✅ Verified Employee Moderator
    Answer ✓

    Hello @elmichael;

    Welcome to the Community Forums. A switch device does not have the capabilities to hand out its own IP addresses that a router would do. This means the amount of devices that can connect at one time is determined by the configuration of the modem that our network sets it to. The modem is configured to hand out one IP address and this can't be changed. It would be best if you connect a router so it can hand out private IP addresses to your other devices.

Answers

  • elmichael
    elmichael Posts: 2 Spectator

    Oh, ok. The salesperson and the installer both agreed I'd just need a switch, but I really need a router.

    Maybe the confusion arose because they assumed I knew I'd need a "managed switch," which is a router. But I assumed "switch" meant unmanaged.

    Looking at newegg, I see it's cheaper to get a wifi router that includes 4 ethernet ports (even tho I don't plan to use wifi) than it is to get a wired router, $32 vs $47. That's strange and may be interesting to others in my situation, but it doesn't matter for you helping me.

    Thank you for helping.

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