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Xumo recordings

Veegirlsusan
Veegirlsusan Posts: 1 Spectator
edited November 16 in Cloud DVR

My recorded movies are being deleted before I've watched them Can they be recovered?

Answers

  • Satch
    Satch Posts: 6,157 Contributor

    Some questions,

    How long are movies staying on Cloud DVR for you? Cloud DVR is typically recording 50 shows at once with a 90 day viewing window. Cloud DVR unlimited is an (almost) unlimited viewing experience with recording up to 100 shows at once with about a year long storage. Specifics are here:

    https://www.spectrum.net/support/tv/how-record-and-view-programs-cloud-dvr

    If you within that for either plan,, I would suggest rebooting your modem, Cloud DVR can be very internet-dependent in terms of signal and quality of signals and your drop line. If a modem reset does not help, I would suspect a signal or line problem, and you should contact Spectrum to check your signals and lines with a service call.

    Satch

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