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Network Connection lost on Older devices

ED_Glenn
ED_Glenn Posts: 3 Spectator
in Connectivity

B4 Tgiving, there was an outage in my area, now 3 of my previously connected devices do not recognize my Spectrum router. My desktop computer, my printer, and one old Samsung phone I use to listen to online radio do not even recognize the name of my Spectrum router. Tech support help is futile. AI search said the problem is Spectrum frequency compatibility with router at 2.4GHz vs 5 GHz. Can someone help me.get.these previously connected devices reconnected?

Answers

  • Renee_T
    Renee_T Posts: 949 ✅ Verified Employee Moderator

    Hello @ED_Glenn

    Welcome to our community! I'm sorry to hear about the connection issues after the interruption was resolved. I was able to locate your account using your community registration. The router that you are using has the ability to work with both 2.4G and 5G devices. So that we don't have you do something you've already done, have you done any troubleshooting yet such as rebooting equipment, forgetting the network and re-entering the information, etc?

  • ED_Glenn
    ED_Glenn Posts: 3 Spectator

    Yes, Renee, I have done all of the Spectrum protocols three or more times. I have tried to reconnect to the router manually, neither my printer nor desktop computer can find the Spectrum network anymore.

  • Mo_S
    Mo_S Posts: 338 ✅ Verified Employee Moderator
    edited December 4

    Do you see any wi-fi network names available on your devices that aren't able to connect? I see a factory reset was done last night and there's currently a Samsung J7 Refine showing connected, along with a couple Amazon devices. At the moment, no desktop or printer, but I see a Dell was connected on 12/2, a Lenovo on 12/1 and HP Printer on 12/2, so they've connected recently.

  • ED_Glenn
    ED_Glenn Posts: 3 Spectator

    @Mo_S There is no Spectrum network that appears that matches my Spectrum Router's name when I try to connect the Dell desktop computer or my HP printer. Both were connected until recently up until there was a Spectrum outage Thanksgiving week. It is the weirdest tech thing. Yes, I was able to reconnect the Samsung device. The router's name appeared and I selected it.

  • RAIST515O
    RAIST515O Posts: 298 Contributor
    edited December 6

    If you haven't yet, may want to check the router's wireless authentication method. Some devices may only work with up to WPA2-Personal.

    Wireless mode may be worth looking at as well, just to confirm if wireless N is available. Doubt you would need B or G anymore, but most somewhat recent devices should be running at least N and/or AC.

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