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Is anybody out there experiencing blurry NBA games on any Spectrum channel?

CableCutterDude
CableCutterDude Posts: 3 Spectator
in watch.spectrum.net

For at least 18 months, I’ve been experiencing blurry and pixilated NBA games on spectrum channels. I see it’s a widely known issue as discussed on Reddit and many other platforms. Spectrum claims they’ve not heard complaints 🙄 and say they don’t investigate concerns unless through THIS forum.

Best Answers

  • Jilliana_M
    Jilliana_M Posts: 237 ✅ Verified Employee Moderator
    edited 4:51AM Answer ✓

    Hello @CableCutterDude ,

    Thank you for bringing this to our attention! We are sorry to hear that this has been an ongoing issue for you and we'd be more than happy to investigate further. Having said that, I was able to locate your account using the information provided during the registration process. I can confirm that you are currently streaming, Is that correct?

    I can say that this is not a known issue on our end, but that doesn't mean it doesn't exist, and we are willing to do what it takes to resolve it. I can confirm there hasn't been a reboot conducted on the modem, and there is a third-party router involved. A reboot to both devices should absolutely do the trick, but if it doesn't, I'd be more than happy to dispatch a service technician to investigate the lines for any damage. In most cases, if this is happening on multiple channels and across multiple networks that would indicate a signal issue, but if it is only happening on one specific channel, it could be an issue with the streaming network.

  • HT_Greenfield
    HT_Greenfield Posts: 1,179 Contributor
    Answer ✓

    I don't know but i take it that upscaling/upconverting from 720p (e.g. ABC & ESPN) or 1080i (e.g. NBC) up to 1080p is one thing whereas up to 4K is quite another and how well any 4K TV or streaming device does the latter is far from a non-factor.

    🔗 https://www.avforums.com/threads/new-4k-tv-shows-players-faces-blurred-on-watching-sports-distance-shots.2394814/

    But the stuff that literally originates in 4K should be good to go! ☘️

    🔗 https://corporate.charter.com/newsroom/spectrum-expands-4k-content-to-support-apple-tv-roku-devices-via-spectrum-tv-app

Answers

  • Satch
    Satch Posts: 6,161 Contributor

    Welcome to the Community!

    What steps have you tried in troubleshooting? What equipment do you use to watch TV? (Cable Box, Streaming Box, Spectrum app, PC? It is not true that Spectrum only investigates through this forum. All Spectrum social media sites, (Twitter, Facebook, this forum, calling customer care are investigated..)

    First reboot your equipment leaving it off for several minutes, including Internet equipment. If the issue remains or comes back, check your cable equipment to make sure that your device is configured to your TV properly. Next, check your TV settings themselves for the following elements:

    Fast motion blur on your TV during sports is usually fixed by adjusting picture settings: turn OFF motion smoothing features (like TruMotion, Auto Motion Plus, Motionflow), lower/turn off sharpness, try, "Normal" "Movie" or "Cinema" modes instead of "Sports," and ensure your HDMI cables and streaming device settings are optimal for high frame rates (60Hz+), as this smooths action but can create artifacts.

    Satch

  • CableCutterDude
    CableCutterDude Posts: 3 Spectator

    thanks, but did all that months ago. Best cables available, geek squad been here, all is aok. All other streaming including action sequences are all perfect. It’s just sports, doesn’t matter if motion is still with athlete at free throw line or in football pre-snap. Medium and distant views are blurry, closeups are ok.

    It’s known issue…neighbors and friends and we will go to a bar with older TVs if we want to see a game clearly.

  • Satch
    Satch Posts: 6,161 Contributor

    Thanks for the update!

    Been with cable since 1985 so I like to brainstorm about these things. You said this has been an issue for 18 months, so that's almost a year and a half. Have you had the same TV through that time? What's really strange is that you said other high speed action sequences are fine, except for sports. Normally when these things happen, it is all high speed action sequences that are effected.

    Now, I noticed that you posted this issue in the Watch Spectrum.net. To clarify, this is not the category for TV problems. Watch Spectrum.net is for watching TV through the Spectrum.net website. If you are watching through your TV, mods might want to move this to the Channels and Programing or TV Equipment category.

    You said it is a known issue, so I assume other people in your neighborhood with Spectrum have the same blurriness when watching sports? For reference here, could you tell us please your zip code so we know the area that you are from and the main sports channels on which this occurs? Am I correct that this is all Sports, or just NBA TV?

    Satch

  • CableCutterDude
    CableCutterDude Posts: 3 Spectator

    Google ‘NBA games blurry on Spectrum’. Or substitute ‘NFL’. Doesn’t matter if on Fanduel or network tv or BigTen Network or any other. All are through Apple TV puck. Same issue even prior on cable box but with lip sync errors. I have a 2024 Sony Bravia and prior to that had a 2020 Bravia, same issue.


    Your Google search will show that this is happening all over the country. Pulling power plugs, rebooting, not using MotionBlur settings doesn’t help. I have consistent 700mbps feed.

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