Unable to report an outage and given the runaround by chat

Two nights ago I got a notification that my security camera was offline at around 1 am, when I checked the MySpectrum app it was a reported outage, annoying but whatever Tonight when my internet randomly stopped working at around the same time I assumed it was the same issue but when I logged onto the app there was no outage reported. I followed the instruction in the app to attempt to reset my connection twice before trying to connect through chat to resolve the issue. I still thought it might actually be an outage but much to my chagrin there was no way to report one so I thought surely I was wrong. From start to finish I spent over an hour trying to resolve this issue- i was sent the same copy paste intructions that i had already tried twice- before being notified in that "this just in" there IS an outage in my area. I am incredibly frustrated with this experience. I do not blame the agent I was connect with,although I found their impersonal copy-paste responses frustrating I am more frustrated with the overall experience of having wasted an hour of my very minimal free time having attempted to resolve an unresolvible that I initially clocked as such and was unable to report. I hope the right people see this.