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Unassociated network equipment?

LakeShow247
LakeShow247 Posts: 30 Contributor
edited December 24 in Connectivity

Hello all,

Lately I’ve noticed I’m only getting about half of my service speed (around 150–200 Mbps instead of 500 Mbps). If I restart the modem, speeds jump back up to 500+ Mbps for about a week, then drop off again.

About three days ago I logged into the Spectrum app and saw an “Internet connection issue” message, along with “Unassociated network equipment” listed next to my modem. Internet is still working and seems fine overall, but obviously something isn’t right.

I chatted with a Spectrum rep, and she tried re-entering the modem’s CM MAC into their system and had me reboot the modem, but that didn’t fix it. Still have the messages displaying.

Has anyone seen this before or know what might be causing it? Does this sound like a modem going bad, or possibly a signal / provisioning issue? Unfortunately I can’t access the modem’s admin page since it’s Spectrum’s modem.

Thanks in advance for any insight.

Comments

  • James_L
    James_L Posts: 55 ✅ Verified Employee Moderator

    Good evening, @LakeShow247! I'm showing an issue with the signal getting to the modem. This could be the source of the speed problem as well as the site not detecting the equipment properly. We'd need to have a technician scheduled to locate the source of the problem. Let us know if you'd like to move forward with that.

  • LakeShow247
    LakeShow247 Posts: 30 Contributor

    Thank you for the reply. What would be the easiest way to schedule for a tech to come out at a later date? I'll need to do this sometime early January.

    Thanks.

  • Edward_T
    Edward_T Posts: 385 ✅ Verified Employee Moderator

    We usually have technician availability several weeks in the future. Please provide an approximate day and time when you would be available and we can verify if a technician is available on that day.

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