Symmetrical and Multi-Gig Speeds - When is our Network Evolution coming to you?

Across our current 41 state service area, we're working to complete network evolution upgrades to enable symmetrical up to 1x1 Gbps and multi-gig internet service speeds on our hybrid fiber-coaxial (HFC) network through a process also known as high-split. Without going too far into the technical, we currently have a fixed set of radio frequency spectrum used to transmit data for video, internet and voice services. Traditionally, for internet service, most users consume more data than they put out so a higher percentage of those available frequencies have been dedicated to downstream traffic and a lower portion dedicated to upstream. To account for changes seen where a higher demand for upstream bandwidth as well as overall data usage has become more common, we're upgrading our entire network. With high-split network upgrades, we're allocating more frequencies to upstream traffic as well as expanding the overall frequency spectrum available, increasing both upload and download bandwidth, or speed, in the process.

There's a lot of work to be done along the way, such as surveying network equipment and correcting any deficiencies in advance, obtaining and certifying new network equipment, architecture and configurations, upgrading hub equipment, as well as field deployment where millions of devices throughout your neighborhoods need to be replaced. This is the part that's the most noticeable to you as it does involve interrupting service while equipment is replaced in your local area. As much as possible, this is done overnight, but daytime work may also occur due to access issues and ensuring the safety of our technicians. There may also be a requirement to exchange video and/or internet equipment to support the changes taking place. Currently, no customer owned modem is approved for use with symmetrical or multi-gig service.

This project is split into multiple phases across the country, and a slightly different approach and outcome for each phase. For markets in the first phase, upgrades have been completed with up to 2x1 Gbps service already available. For the remainder of our service area, work is in progress to bring even faster speeds using Distributed Access Architecture (DAA) with the expectation to have 50% of our network evolution completed this year, and the remainder completed in 2027, bringing symmetrical and multi-gig speeds to our entire network. We also expect to launch up to 5x1 Gbps service in 2026, 10x1 Gbps in 2027 and also enable 25+ Gbps via fiber in the future.

Below, we'll keep a running list of markets and cities that have symmetrical and/or 2x1 Gig service enabled. As faster speeds are launched, those will be included as well. In the additional comments, we have estimates through the next several months on upgrades being completed and symmetrical availability. These are always subject to change and are based on best information available at the time of posting. If you need to clarify if your city is included within the listed markets and what service may be available to you, we're here to help.

You may see work being completed related to these upgrades but not listed here as completion or activation is more than 6 months away. Notifications are sent based on your communications preferences when these network upgrades occur in your area.

2x1 Gbps Markets (Comprised of over 160 cities/hubs)

• Lexington, KY
• Cincinnati, OH
• St. Louis, MO
• Rochester, NY
• Dallas/Fort Worth, TX
• Louisville, KY
• Rochester, MN
• Reno/Tahoe, NV

Up to date as of 02/03/2026