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Cloud DVR playback on apple tv 4K blurry

annamfc95
annamfc95 Posts: 5 Spectator
edited January 22 in Community Support

Has anyone else been having issues with the cloud dvr playback recordings? I’ll play a saved recording and then it would start getting blurry and buffer. It’s been happening on all the saved recordings for the past week or so.

Answers

  • Renee_T
    Renee_T Posts: 955 ✅ Verified Employee Moderator

    Hello @annamfc95

    Welcome to our community! I'm sorry to hear about the issues watching recorded content. Have you noticed any issues with live TV as well? Also, do you have another device, such as a smart phone or even a computer where you can use the browser to see if the issue is happening on that device or if it's specific to the Apple TV?

  • annamfc95
    annamfc95 Posts: 5 Spectator

    Hi…live tv is fine. When I tried watching my recordings on my ipad, playback was fine. But I didn’t watch long enough on the ipad to see if the picture would turn blurry eventually. Besides, the Spectrum tv app cloud dvr is to be used with my apple tv/tv so I really don’t want to watch Spectrum tv through my computer or phone. The issue is with playback using my apple tv/tv.

  • Jilliana_M
    Jilliana_M Posts: 258 ✅ Verified Employee Moderator

    Hey there! Thank you so much for clarifying. Can you confirm if this is only happening on the apple device? Do you have more than one apple TV device?

  • annamfc95
    annamfc95 Posts: 5 Spectator

    It’s only happening to this apple tv because it’s what I am using to watch my cloud dvr

  • Jilliana_M
    Jilliana_M Posts: 258 ✅ Verified Employee Moderator

    Thank you for confirming. Can you please confirm the latest app version that you have installed?

  • annamfc95
    annamfc95 Posts: 5 Spectator

    i have the latest app version installed

  • James_M
    James_M Posts: 5,411 ✅ Verified Employee Moderator

    @annamfc95

    I have reached out to the app team to see if this is a known issue and aske them to investigate.

    I will provide an update once I hear back with any additional information.

    Thanks for your patience!

  • Metalman
    Metalman Posts: 26 Contributor

    Hello,

    I see the same thing as annamfc95.It is only on the Apple TV Spectrum app. Roku and Samsung TV apps play back recording fine. I think it started after my Apple TV undated to tvOS 26.2.

  • RSPQ
    RSPQ Posts: 1 Newcomer

    I have been having the same cdvr problem as the others using the Apple TV and iPad Spectrum TV app for the past week. Live TV is ok but anything that has been recorded shows an intermittent blurry picture. I had a Spectrum technician out this week to check my signal to the modem. He put new connectors on all cables and changed my modem but I still have the same problem. Unfortunately, I am going to cancel my TV service since watching TV recordings are not working and I don’t like paying for a service that is not working.

  • annamfc95
    annamfc95 Posts: 5 Spectator

    Agreed. We should get some type of refund since the service is unavailable. Why pay for cloud dvr when you can’t even watch your recordings.

  • Jilliana_M
    Jilliana_M Posts: 258 ✅ Verified Employee Moderator

    Hello community members!

    Thank you all for bringing this to our attention. We apologize for any frustrations this issue has caused and can assure you that our team of engineers is currently working to resolve this issue. We truly appreciate you bringing awareness to this issue and hope to resolve this as soon as possible. I hope that you have a wonderful night. Should you need our assistance in the future, please let us know. We are available 24/7 via this platform, and other common platforms (Facebook, X, Instagram... to name a few) and also on Reddit, reddit.com/r/Spectrum_Off….

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