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Community Support
This category is created for posts where we asked for private information for follow-up to an individual issue or provided a solution and reached out to determine if the issue is resolved or if assistance is still needed
Discussion List
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What is the Community Direct Support Category?The category “Community Direct Support” is intended to be a parking lot for questions or issues tha… -
Caller ID on TVa few months ago we switched out our DVR box for a new one (same model). Ever since then our caller… -
Payments at local officeMy 87 year old mother went to the local office in Morganton NC to make her spectrum payment today. …
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Spectrum modem connected but no internet at modemWhen reading this, keep in mind this is not a Wi-Fi issue. I am hard lined. Modem shows connected t…
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Yard RepairIn early December, Spectrum's subcontractor dug a hole in my backyard. I was told the work was…
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What is the best way to report an open/exposed street cabinet?A cabinet containing Spectrum equipment (I believe it is a HFC node) in my area has been left wide …
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Worst Customer Service ExperienceWorst experience I've had with you guys in almost a decade of service. Debby(Spectrum employee…
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Do I have the same channels using xumo stream box compared to set top box?An email from spectrum stated that my service would be upgraded so that I could watch a local openi…
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