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Community Support

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Community Support

Recent Discussions

What is the Community Direct Support Category?
The category “Community Direct Support” is intended to be a parking lot for questions or issues that need additional assistance. A moderator will move a post or discussion to this category as a temporary spot, then reach out to the Community member for additional information, usually account related information. Any…
Intermittent connection drops, T3 and T4 timeouts
Hi, I'm experiencing intermittent drops on my Spectrum connection. A previous phone agent tried to blame my hardware, but I pulled my Netgear CM3000 event logs and they strongly point to a physical line issue. Over the last 48 hours, I am seeing relentless T3 timeouts, T4 timeouts, and MDD message timeouts accompanied by…

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