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Paramount plus issues?

Lermis
Lermis Posts: 6 Participant
in Spectrum TV App Feedback - ROKU and Other devices

when I try to log into the paramount plus included with my plan with the “connect with provider” option it gives me “complete registration” and will not let me proceed - everything is grayed out. Any suggestions?

Answers

  • William_M
    William_M Posts: 1,614 ✅ Verified Employee Moderator

    Hi @Lermis, welcome to our community! I'm sorry for the trouble logging in to Paramount Plus. Have you tried clearing your cookies and cache, and/or using a different device? If it still happens could you send a screenshot of what's grayed out so I can better understand the issue?

  • Lermis
    Lermis Posts: 6 Participant
    Screenshot 2026-01-17 at 7.28.04 AM.png

    i went to Google browser in a private window, cleared by cache, and went to "start streaming" on my Spectrum log in. It indicates in my account that i have the Paramount plus with ads included with my package. When i click on start streaming in appears to be logging in but goes to the screen above and i can't click on anything on the page.

  • Unknown
    Unknown
    edited January 17
    This content has been removed.
  • Lermis
    Lermis Posts: 6 Participant

    I did that multiple times on Mac and iPhone. I go to spectrum and login. I then go to my streaming and it shows paramount plus with ads radio button checked. When I click on watch now that screen I showed you pops up.

  • Unknown
    Unknown
    edited January 17
    This content has been removed.
  • Lermis
    Lermis Posts: 6 Participant

    I did what you said in a private window and it took me back to the same screen. I have an expired paramount account but I am not logging into that. I am going through spectrum and using my spectrum creditials.

  • Lermis
    Lermis Posts: 6 Participant

    I had to contact paramount plus via a chat and they deleted my previous account that had expired. I was then able to log into the app via the spectrum sign in route.

  • Jilliana_M
    Jilliana_M Posts: 279 ✅ Verified Employee Moderator

    Hey @Lermis! I am so glad they were able to get to the root of the issue. Most third-party app issues will typically have to go through the app customer service itself. If you do continue to experience any Spectrum related issue with your service, please know we are here to help 24/7 via this platform and others, including Reddit.

  • Lermis
    Lermis Posts: 6 Participant

    Thanks so much for your help. i just wanted to report back and let you know it was not a Spectrum issue but a Paramount Plus issue. This may help someone else having the same issue.

  • Unknown
    Unknown
    edited January 18
    This content has been removed.
  • HT_Greenfield
    HT_Greenfield Posts: 1,290 Contributor

    @Lermis : I salute you and Jilliana and William for keeping it real and helping others to realize how important it may be to reach out to 3rd-party streaming service support to resolve such idiosyncrasies with their service. 🫡 ☘️

This discussion has been closed.

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