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Is there a way to turn off the closed caption on peacock? I have already checked setting.

DogMomma4
DogMomma4 Posts: 1 Newcomer
in Connectivity

Best Answers

  • Satch
    Satch Posts: 6,218 Contributor
    Answer ✓

    Welcome @DogMomma4

    On what device are you watching Peacock? Usually there will either be a activate button (CC) in the lower-right corner of the screen that can be toggled on/off if there is nothing in settings.

    I just checked and on Peacock's website on the lower left of the screen, there is a little caption icon. Click on that and than the captions menu opens with options. (Screenshot added.)

    Peacock CC.png

    Satch

  • Jilliana_M
    Jilliana_M Posts: 258 ✅ Verified Employee Moderator
    Answer ✓

    Hello @DogMomma4,

    Welcome to our community page and thank you for your question. We apologize for any inconvenience this has caused. As an avid closed caption user, I can understand the frustrations of them not being easily accessible. The device being used does make a difference and Satch is correct, the option should be available in the lower corner of the screen. When able, please confirm the device(s) being used, so we can advise you accordingly. We are here for you 24/7

  • Mo_S
    Mo_S Posts: 362 ✅ Verified Employee Moderator
    Answer ✓

    @DogMomma4,

    I see you have multiple Xumo devices in use. To add to the above, aside from subtitles being in the app settings, there is also an option to enable or disable captions within the Xumo settings menu. We have heard of an issue with Peacock displaying captions even with them turned off on Xumo devices. If you have captions disabled both in the Xumo and Peacock app settings, it's likely that issue affects you as it appears to be an issue with the Peacock app itself.

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