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Can’t access my email @stny.rr.com

Dkalmen
Dkalmen Posts: 8 Spectator
in Email

I was trying to check my email today @stny.rr.com and cannot. I was prompted to se up email @ spectrum.net. How do I get my email from @stny.rr.com? I need those emails.

Comments

  • Renee_T
    Renee_T Posts: 962 ✅ Verified Employee Moderator

    Hello @Dkalmen

    Welcome to our community! To access your emails, you would need to log in at https://www.spectrum.net using the full email address and your password. If you have any difficulties, please let us know!

  • Dkalmen
    Dkalmen Posts: 8 Spectator

    I tried signing in with the full email address and it did not work.

  • Mo_S
    Mo_S Posts: 390 ✅ Verified Employee Moderator

    @Dkalmen you're using the full email with the stny.rr.com domain to log into spectrum.net? I see the same email user using the spectrum.net domain as well, which is the primary Spectrum ID.

    If you're using the full stny.rr.com email to log in, what issue did you have logging in? The email is active as well as that Spectrum ID.

  • Dkalmen
    Dkalmen Posts: 8 Spectator

    the system would not log me in when I typed in the full email @stny.rr.com

  • Mo_S
    Mo_S Posts: 390 ✅ Verified Employee Moderator

    @Dkalmen did you get an error, or need to change the password? What did you see?

  • Dkalmen
    Dkalmen Posts: 8 Spectator

    I get this message: the info you entered doesn’t match our records. IDID 3104

  • Dkalmen
    Dkalmen Posts: 8 Spectator

    I am typing in the correct email and password

  • Mo_S
    Mo_S Posts: 390 ✅ Verified Employee Moderator

    @Dkalmen that references invalid login credentials for the ID you're attempting to log into. If you're unsure on what the valid details are, you can use the Forgot Username or Password option below the sign in fields.

  • Dkalmen
    Dkalmen Posts: 8 Spectator

    I’m using the correct email and password for @stny.rr.com and still get that message. It will not let me check that email. All my doctors, friends send me emails at that address. I need to access it.

  • Dkalmen
    Dkalmen Posts: 8 Spectator

    when I type in spectrum.net/?targetUrl=webmail2 it automatically takes me to I’d.spectrum.net. That website is where I pay my bill and has a different login. I cannot access my @stny.rr.com email on that website. I need access to my email @ stny.rr.com. This needs to be resolved.

  • Dkalmen
    Dkalmen Posts: 8 Spectator

    I called Spectrum and the technician fixed the problem

  • Mo_S
    Mo_S Posts: 390 ✅ Verified Employee Moderator

    @Dkalmen

    That is the correct website, and you'd enter your email address there to access it. I do see you called in, were able to change the password and successfully sign in. If you have further issues, please let us know.

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