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General questions about the Spectrum app "4K" setting

GaryGo
GaryGo Posts: 18 Participant
in Spectrum TV App Feedback - ROKU and Other devices

(This is not about Roku, but the category menu doesn't have a general app category.)

I decided to use my Roku app to compare the image resolution of the Super Bowl using the Peacock app, versus the Spectrum app tuned to NBC. When I selected the Spectrum app's NBC channel, a question popped up asked if I wanted to use 4K resolution. I agreed, then another question popped up asking if I wanted to use this all the time. I agreed. I now see the setting.

  • Is this 4K setting new?
  • Why wouldn't I want this? Maybe if my household has multiple simultaneous high-res streams or usage (we do not). Could cause excess buffering.
  • Will there be any Spectrum throttling? Any Spectrum upcharges on my bill? Now or in the future?
  • Is there a list of programs in 4K? How do I know if my current program is (supposed to be) 4K?
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Best Answers

  • Katrina_L
    Katrina_L Posts: 96 ✅ Verified Employee Moderator
    Answer ✓

    Good afternoon @GaryGo, Welcome to our community.

    Spectrum TV customers can find available 4K content in a dedicated section on the home screen of the Spectrum TV App. Additionally, when using a Xumo Stream Box, customers viewing HD content that is also available in 4K will be prompted with an on-screen message providing the option to switch to the 4K channel.

    To watch 4K content through the Spectrum TV App, customers need a Spectrum TV package that includes access to the ESPN, FOX, or NBC network carrying the 4K event. Additionally, they must have a 4K TV connected to a Xumo Stream Box, Apple TV 4K 2nd generation and later, or compatible Roku TV or Roku streaming device, using a 4K-supporting HDMI cable. The picture resolution settings on the device should be set to 4K or 2160p, depending on the device.

  • GaryGo
    GaryGo Posts: 18 Participant
    Answer ✓

    I see "Live Sports in 4k" in the Home section. Thanks.

  • Edward_T
    Edward_T Posts: 417 ✅ Verified Employee Moderator
    Answer ✓

    It is not a problem. Please reach back out to us if you have any further concerns.

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