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STLP-999 Error

jhp
jhp Posts: 2 Spectator
in Channels and Programming

I read all of the current posts, but my question is why is there an authentication issue? If your account is setup correctly with Spectrum, then you should not have that error experience.

Given the monthly amount you pay for their service, Spectrum customers should not have to deal with this inconvenience.

Answers

  • Edward_T
    Edward_T Posts: 417 ✅ Verified Employee Moderator

    Hello @jhp;

    Welcome to the Community Forums. The error message you are receiving usually indicates an issue with the internet connection. I reviewed the logs of the app and confirmed that you had periods of poor internet connectivity with your device. I see you recently rebooted your modem which can help restore the internet connection to normal. If you continue to see this problem then please reach back out to us so we can investigate it further.

  • jhp
    jhp Posts: 2 Spectator

    thank you

    interesting fact, not a problem with our other streaming apps like Netflix or Prime Video. Its always Spectrum TV

  • Edward_T
    Edward_T Posts: 417 ✅ Verified Employee Moderator

    The app can be sensitive to poor internet connections. If you ever see the issue occur then reboot the modem and it generally will start to work again. If it becomes a repeat issue then we can investigate the issue further.

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