Can’t access my email
I did create an @spectrum.net email address awhile ago and it does work fine. But when I log out and attempt to put in the RR legacy address and password, it is not even recognized anymore. What happened since last week? Can Spectrum assign a temporary password that will work for the RR email address/username? Would that fix this problem?
Comments
-
@lcarlyle,
Your email is now attached to a Spectrum ID. Your account has 4 ID's, but 3 of them are inactive which is why you can't access them. They can be managed in the settings on spectrum.net in the people section, where 2 were inactivated on 2/5 and one more on 2/10. The only active ID you currently have is the primary one you're using here. If you'd like, we can re-activate all of them, or any one specifically. 2 have emails with san.rr.com domains and the third has no email account.0 -
Yes, please re-activate the 2 emails with the san.rr.com domains.
In trying to access those emails, I tried everything—the other day I saw in the People section that they showed "invalid", that's why I removed them (I guess that made it worse).
Thank you for your help!
0
