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Can I get an IT Tech to check my WIFI equipment?

pearson_6595
pearson_6595 Posts: 3 Spectator
edited March 24 in Connectivity

Internet connection goes on and off many times a day, interrupting use of my RING DOORBELL.

Comments

  • pearson_6595
    pearson_6595 Posts: 3 Spectator

    My tech from Desert Gen. Electric serviced my RING Doorbell; he thinks my problem is related to WIFI.

  • Lyn_T
    Lyn_T Posts: 732 ✅ Verified Employee Moderator

    Good evening @pearson_6595

    Thank you for reaching out to us about your WiFi concerns. I am very sorry this this is impacting your Ring Doorbell. I am not seeing that your internet equipment has been successfully reset in some time. This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Are you able to try this and let us know if this helps out. -Lyn

  • pearson_6595
    pearson_6595 Posts: 3 Spectator

    I need help.

  • Lyn_T
    Lyn_T Posts: 732 ✅ Verified Employee Moderator

    We are here to help. By chance have you attempted the reset recommended above yet? -Lyn

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