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Caller ID on TV

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Comments

  • James_M
    James_M Posts: 5,480 ✅ Verified Employee Moderator

    @Satch

    The issue has been escalated to our phone support team for investigation. At this point, there is no indication that any system was "hacked". We will provide an update when the troubleshooting is completed. We would appreciate it if you refrained from speculating, this is an issue that requires access to backend diagnostic tools and is beyond the scope of a fellow customer to assist. Thanks.

  • James_M
    James_M Posts: 5,480 ✅ Verified Employee Moderator
    edited April 1

    @Johnsosr

    I am seeing an update to the ticket submitted that they attempted to contact you and left a message. They will attempt to contact you at least three times. Please be aware this will be from our 888 or 800# and may show up as unrecognized. Let us know if you did not receive the message or call and we can send you a private message to get an alternative number.

    Thanks!

  • Johnsosr
    Johnsosr Posts: 19 Participant
    edited April 1

    We did not receive a call or message? Checked both land line and my cell phone.

  • Johnsosr
    Johnsosr Posts: 19 Participant

    i do see 888 numbers on the call log on the phantom calls to our caller ID on TV. Maybe this is just coincidence.

  • Johnsosr
    Johnsosr Posts: 19 Participant

    It was from 888-715-0225

  • James_M
    James_M Posts: 5,480 ✅ Verified Employee Moderator
    edited April 1

    Thanks for the additional information. I see that you added your cell #, then deleted the comment. I was able to catch the cell # before you removed it, so I updated the ticket. You can expect a call on your cell # provided within the next 24 hours.

    Will will also continue to monitor from out end as well, thanks!

  • Johnsosr
    Johnsosr Posts: 19 Participant

    Ok thank you. Yes, I realized it was best not to have my number on a public forum.

  • Johnsosr
    Johnsosr Posts: 19 Participant

    Still no contact received from Spectrum.

  • James_M
    James_M Posts: 5,480 ✅ Verified Employee Moderator

    Sorry about that, it looks like the ticket was reassigned and is still open. I will ask for an update and provide any new information. Thanks for your patience!

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