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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
LEGACY EMAIL KNOWN ISSUE
There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net
Any news on Claremont, CA?
It's great to see at least 1 mention of nearby cities like Pasadena. Is Claremont in the same upgrade group? I'm assuming it's spined along the 210. Be nice to have some hope.
Answers
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Hello and welcome @patrixmyth,
You are serviced off the hub in Pomona. At this time, there is no additional information on when upgrades will be completed aside from what's included in the post copied below.0 -
How about Upland, CA next door @Mo_S , is that also Pomona?
Or Rancho C / Ontario / other?
We had a couple of maintenance windows completed with reduced latency so I am keeping fingers crossed for later this year.0 -
You're out of Ontario. I see the hub began upgrades late last year and your specific location had work done a few months ago. It has not yet been fully completed and activated.
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Thanks for the update Mo_S and thank you @patrixmyth for getting this thread started. Cheers.
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