Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

So. Much. Spam.

Westside
Westside Posts: 6 Spectator
in Email

With the email upgrade, I lost ALL of my spam filters, which were accumulated over many months. Those filters had largely kept my in box blissfully spam-free. Now I'm back to being inundated with spam every day. I have been creating new filters and blocking keywords (prostate, affordable windows, knee relief, etc. etc.), but I see that I am now only allowed 50 filters maximum. What happens after that? I should be able to add as many spam filters as I need, especially because it's all getting through Spectrum's filters. I do mark them all as spam before I delete them. But a lot of the same ones keep on coming. Anything I can do to slow this tide down? This is NOT an improvement but a huge aggravation.

Answers

  • Edward_T
    Edward_T Posts: 571 ✅ Verified Employee Moderator

    Hello @Westside;

    I can understand the concern about spam. Reporting the spam on our webmail is very helpful to stop spam messages. It is sent to our security team to review. This helps add to our spam filters, Keyword filters do not always help. Spammers take actions to bypass these kinds of filters. The security team will research the original source of the emails that will help block them.

  • Westside
    Westside Posts: 6 Spectator

    Thanks. I do report each one as spam. But I'm getting so much more these days that I can't help but feel that it's because my spam filters WERE working. Would it be possible for there to be more than 50 filters? I don't understand why that number is now limited. It really was helping, before the upgrade!

  • Edward_T
    Edward_T Posts: 571 ✅ Verified Employee Moderator

    You do not have to report every message but the more you report will help our security team to track the source of the spammers.

  • Westside
    Westside Posts: 6 Spectator

    Sorry to keep posting, Edward, but that wasn't my question. I already do report every message. My question is: why is there a limit of 50 spam filters and can that be changed? I have 10 new spam messages just this morning!

  • Mo_S
    Mo_S Posts: 542 ✅ Verified Employee Moderator

    @Westside

    You are not able to change the filter rule limit, however each filter rule you create can have up to 5 conditions, so each rule can have 5 keywords to filter. You can select the "any conditions either/or" option so any one of the conditions will trigger the rule. You can set them to delete the message completely, or just move to a folder. Just to check, under the spam management option, is either the spam folder or trash option selected?

  • Westside
    Westside Posts: 6 Spectator

    Thanks, Mo. So if I am understanding you correctly, one filter that I set could filter out any of these five keywords (which I have just created five separate filters for): LIfeVac, TruGreen, DirectMeds, Leafguard, and CarShield?

    and yes, when I set my filters, I am sending each of the offending emails to spam.

  • Mo_S
    Mo_S Posts: 542 ✅ Verified Employee Moderator

    @Westside

    Yes, each filter rule, which you get 50 of, can be set up with 5 conditions each to filter under that same rule, essentially letting you set up 250 words to filter to folders, as long as you select the "any conditions either/or" option rather than the one where you have to meet all conditions to filter.

    The next option down from the filtering and blocking is also related specifically to spam and how it's handled, letting you set it to delete, move to spam, keep in the inbox, or keep in the inbox adding SPAM to the subject line. Just wanted to make sure that isn't set to the inbox for items that are automatically identified as spam.

  • Westside
    Westside Posts: 6 Spectator

    Thanks for that great advice, I appreciate it!

  • Kewlasu
    Kewlasu Posts: 11 Participant

    This is what I do now is using the filtering method. I already have 42 filters in place with 5 conditions each. I would probably hit the limit for the total filters I can have this year if spam emails are not filtered by Spectrum from known spam domains. I'm already using domain keywords to filter out these spam emails, but I noticed the domain names are likely bogus as well.

  • Westside
    Westside Posts: 6 Spectator

    Appreciate that info too. I just wish the upgrade hadn't wiped out all of the spam filters I had set. I also wish so much spam didn't get through Spectrum's filters!

    But onward: I will start adding 5 keywords per filter.

Categories