Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Sim Card

LJPotter64
LJPotter64 Posts: 2 Spectator
in Spectrum Mobile

I received an email that my sim card was transferred to a new device

Comments

  • LJPotter64
    LJPotter64 Posts: 2 Spectator

    Hello, I did not authorize my sim card to be used on a new device

  • Tyleen_Z
    Tyleen_Z Posts: 1,064 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community!

    I do apologize for the issues. The forums are for peer to peer support and most account issues cannot be resolved from here. For this type of issue I would suggest to call in to the mobile team directly at 1-833-224-6603 to get this looked into quickly for you.

    -Tyleen

  • Mo_S
    Mo_S Posts: 542 ✅ Verified Employee Moderator

    @LJPotter64

    The notice you received appears that the active SIM card was installed on one of the deactivated lines on your account. When you call, they can go over what SIM card belongs with which device if it's not matching up.

Categories