Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Lost access to my three sub-accounts after doing what I thought was maintenance to my account...

Wararm
Wararm Posts: 4 Spectator
in Email

I was doing what I thought was maintenance on my spectrum.net account under the More: Settings: People tab since I noticed multiple instances of my name showing up under the roles. Unbeknownst to me, by clicking "Remove" under the different roles and thinking it was a system error, I unknowingly was, in fact, unlinking my three …@ca.rr.com email addresses from my account! What can I do to get my three …@ca.rr.com email addresses relinked back to my main account, or am I completely out of luck at this point?

Any assistance would be greatly appreciated as this was definitely a dumb move on my part on what I thought was doing the right thing to clean up what I thought was discrepancies in my account…

Comments

  • Katrina_L
    Katrina_L Posts: 111 ✅ Verified Employee Moderator

    Good afternoon,@Wararm. Welcome to our community. You should be able to add them back by clicking add people and use the sub email addresses. Please let us know if this does not work for you.

  • Wararm
    Wararm Posts: 4 Spectator
    edited May 21

    Hello Katrina_L, thank you for your reply. I have tried logging in with all three of my …@ca.rr.com addresses and their passwords, but in all instances I get the message that my information does not match the records. So I then click the "Forget Username or Password?" link and use the option to provide my username and zip code for identity verification while using my …@ca.rr.com as the username, but then I receive the message "We need to verify your identity, but we don't have enough info. To continue, please call us at 833-949-0036. IDIR-1012."

    I'm guessing that at this point, I will need to call the number for further assistance?

  • Wararm
    Wararm Posts: 4 Spectator

    Katrina_L: to answer your question directly, yes, I selected "More: Settings: People: +Add A Person", then typed in my First Name, Last Name, and the sub email addresses, then hit "Save". The screen then says an invite has been sent. But since I cannot access any of those three email addresses, I cannot acknowledge the invite.

  • Melissa_G
    Melissa_G Posts: 375 ✅ Verified Employee Moderator

    Good morning. My name is Melissa. I have reactivated the 3 inactive identities on your account. You have the same recovery email address for each of these profiles which is where you will receive any password reset information. If you are unfamiliar with the recovery email, we can send you a security token to confirm the information.

  • Wararm
    Wararm Posts: 4 Spectator

    Melissa, you're a lifesaver! Thank you for your help! Everything is good to go now. I'll make sure to not change any of the listed "people" in my settings in the future.

Categories