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Need to access an old Roadrunner email
I have already read the message that is at the top of the forum, and i have logged in through spectrum and clicked check email. However every time i try to check the email it says "
Unable to Load EmailWe're sorry, something didn't work quite right on our end. Please try again later.
"
I really need to access this account to reset another important account's password and it doesn't seem like I am going to be able to do that if i cannot get into this email.
Best Answer
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Good afternoon & welcome @OliverMegert,
Are you having the same issue if you try to access any of your other Spectrum email accounts? Have you tried clearing the browser cache/history, or tried accessing email through another browser or device?
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Answers
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I have no other spectrum accounts and have tried accessing the email from my phone and another browser, all have the same issue
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I just cleared the cache and can confirm it is still not working
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I'm showing multiple email accounts associated with your account, were they all showing the same? Without providing it in full, is it the email you used to register here? You can also provide the first letter of the email address you're having an issue with.
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My email starts with the letter o, I only currently know about that one. It should be the account I used to register here
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Thank you, that is not the email used to register here, but I do see it on the account. Can you try accessing it again?
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It seems to be working now thank you for your support
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Glad that took care of it. If you need any other help, just let us know.
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I was able to get into the account from your help before, but It seems like I am unable to receive any emails anymore. The last emails I received were on may 28th of last year, and unfortunately this is preventing me from getting into my other important accounts.
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I do apologize for the ongoing issues. Just to confirm when you are checking that email address you are going to our website here and logging in with that full email address and it's password and then clicking on the check email link to the left correct?
-Tyleen
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Correct
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Are you certain any new emails have been sent to you in the past day? Can you email yourself from another email to see if it gets through or if there is any bounceback message?
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It's bizarre, I just sent a test email from a separate email and it went through, but I am not receiving any emails other than that
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If you know someone else that is trying to email you, please ask if they are getting a bouncebook message or other error.
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I am certain that I should have been receiving at least some important emails over the past day, and heve tried to contact their supports to no avail
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I understand you were expecting emails, but as you've just emailed yourself and received it without issue that shows the email service is working. They may have mailed you before the issue was fixed or have a different email address on file for you.
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I will try again in the morning
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I have solved my issue, it not with the email or anything after all. I found out that the people that should have been sending emails had a block on my account without telling me and so I was able to solve my issue thank you for your support
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