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New Phone Scam

Longboat
Longboat Posts: 1 Rookie
in Spectrum Mobile

I received a new iPhone from Spectrum yesterday. I immediately received a call from a gentleman saying that he was with Spectrum. He let me know that they had accidentally sent me a refurbished phone and that a new phone was now being shipped to my address.

He asked that I go to the nearest FedEx location to ship the refurbished phone back. I agreed to do so but asked him to send me an email summarizing our discussion. He agreed to do so but I never received the email. He then called me a few hours later and asked why i hadn't sent the phone back yet. I told him that I knew it was a scam and hung up.

He knew my name, phone number, FedEx tracking number and the fact that I was a Spectrum customer. Please spread the word so that no one falls prey to this scam.

Comments

  • Mo_S
    Mo_S Posts: 571 ✅ Verified Employee Moderator

    Hello and welcome @Longboat,

    I'm glad you were able to recognize that something wasn't right. I would suggest updating the password for your email account as it sounds like someone may have access to it. The information you mentioned is included in order and activation emails that were sent to you recently. We have some helpful information on how to avoid scams such as this on our support site.

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