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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area for a specific service address

ETA for Kingsport TN 37660 for High Split

Jmantn1
Jmantn1 Posts: 1 Rookie
in Network Evolution

I’m aware that when it is ready we will receive notification through our preferred communication method but last year I was told it was delayed by local technicians until around June 2026. This was communicated during our last hurricane that impacted our area.

Since then fiber has been rolled out to my area and I’m wondering if there’s a timetable for our area yet?

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Answers

  • William_M
    William_M Posts: 1,714 ✅ Verified Employee Moderator

    Hey @Jmantn1, welcome to our community! Unfortunately it doesn't look like upgrade work has started yet in your area and there's no scheduled date for when it will, so it is likely still 6+ months away.

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