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XUMO Cloud DVR freezing and stopping
I have read many of the previous posts on this topic and saw that a major upgrade we done by Spectrum on 4/1. It is now 6/27 and I am still having all of the cloud dvr problems mentioned in those posts. Why is that and how can I solve this problem?
Answers
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When I have requested something to be recorded, either using the XUMO device or through the Spectrum TV streaming app, all of the recordings have the same issue whether I use the XMUO device or the Spectrum TV streaming app using several TV's.
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Do your other TVs have a Xumo, or what are they using? Over the past few days I only see your Xumo, and a tablet that used the app for just a moment, and that had a low bitrate indicating a network connection issue. Do the recordings always freeze in the exact same spot, or is it random? How long does the freeze last?
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My other TV's use the Spetrum TV streaming app. I use that TV on occasion but mostly use the TV that is directly connected to XUMO. Just this morninh I recorded, with XUMO the Sunday Today show and started to whatch the recording after the show hd been recording for about 15 minutes. It played back just fine until just a few minutes ago when it froze for a few swconds and whn the freeze stopped all I got was the sound with the picture pixalated beyond all reconition. It has stayed that way while I am typing this message.
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If you restart the recording or rewind, does it freeze again in the exact same spot and does the same thing with the sound and pixelating? Can you test another device while next to router, or better yet one connected with an ethernet cable, and see if it freezes in that same spot?
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I tried restarting the recording but I now get an error that it's got a problem and can not wotk. I have also checked my WiFi speed in the same room with the TV and iy shows a full Gigibit speed.
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What device did you test the speed with? Can you test the app with that same device please?
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I'm not sure what you're asking. I did perform a different speed test on the TV itself and it shows 14.8 Mbit/sec. If you want me to perform a speed test on the UMO box I don't know how to do that. BTW, I just tried to watch the Today show recording on my other TV using the Spectrum TV streaming app. the recording would beguin to play but when I go to the the place it began pixilating it would error out with a recording not available message.
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14.8 Mb/s is pretty low compared to your subscribed speed, it seems more likely there's a network connection issue than a problem with the cDVR service itself. You mentioned you got "full gigabit speed" on a speed test in the same room with the TV. What device did you run that test on that you got 1,000+ Mb/s on? A tablet or phone?
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I see you have a Windows PC or Laptop that's using 6Ghz WiFi right now, can you go to watch.spectrum.net on that, get close to the router if you can, and check if you have any problems watching those recordings?
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I got that speed on my laptop computer which is also connected through WiFi and verifies it with my phone.
When a recording is is made, doesn't it actually record directly on the cloud or does it have to come through me XUMO box and then back up to the cloud?
I loaded the Spectrum TV app on my laptop and tried to acecc the Today show recording id it is just spinning and not loading.
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The recording on the Xumo Stream Box is stored directly in the cloud, not locally on the device itself. The Xumo Stream Box requires Cloud DVR recording capabilities, however that XUMO box need a good signal between the modem and the cloud server in order for the recording to be good quality.
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OK, Is there a way to check how good the internet signal is from the WiFi modem to the XUMO box? My laptop and my phone were both in the same room witn the TV and the XUMO box and both showed Giabit speeds. Just because the TV showed a slower speed could just be the TV's ability.
Also, I recorded Meet the Press and started watching it. I was playing just fine. After watching it for about 15 minutes I decided to switch back to the Today show to see of it was working better and it wasn't. I then tried to switch back to Meet the Press and it would no longer play.
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I have checked that, I would like to send some refresh signals to the modem, also can you check to make sure that your APP on the Xumo is up to date.
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How do I check the app on the Xumo? and feel free to refresh the modem. BTW, I powered down both the internet modem and the Wifi router this morning, left them off for a few minutes and then restarted them.
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If I use the Spectrum TV streaming app to set up a recording what is the path from the source of the particular show to the cloud? Since I didn't use XUMO to set up the recording (and I might not even have a XUMO box) it can't be involved in the path.
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I was able to discover how to "refreash" all of the apps on thr XUMO device and did that. Also I found the "Network" setting which said that the wifi was "Excelent" if that means anything.
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Hi - just checking in to see if you are still seeing a problem with recordings?
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Well, I set up a recording of the Today show this morning and, since I didn't get to watch until after it had been on for about 25 minutes. it stated well and played fine for a few minutes then froze for a few seconds and continued playing fine. I watched the show, fast forwarding through the comercials until I reached real time and then switched to watching the live show. A few minutes ago I saw youe email and tried to continue watcging the recorded show. All I got was "Unable to comlete request". It looks like there is still a problem!
BTW, I set up this recording on my other TV which doesn't have XUMO but uses the Spectrum TV app if that makes a difference.
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Follow-up question. Does the Xumo connect with an HDMI cable? If so, can you disconnect it, the reconnect it and test again? If you have an extra cable, can you try swapping? Thanks!
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I replaced the XUMO HDMI cable with a different one. I tried to watch the Today show recording I made this morning and got the same error message. I have another recording coming up starting at the top of the hour (also set up using the Spectrum TV app not the XUMO device). I'll let you know what happens with that recording.
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I started watching the recording that started at the top of the last hour, it played fine for a few minutes the froze and pixilated for a few seconds and started up again. I watched the recording, including fast forwarding through the comercials and it was playing fine. I then decidec to stop watching the recording on the XUMP device and try watching in the TV's Spectrum TV app. I brought up the recording ans started it playing. Instead of "resuming" where I left off it started at the begining of the recording. I fast forwarded to catch up where I had left off and when I stopped the fast forwarding I got the error message. I then went back to the XUMO device and tried to resume watching the recording and got the sane error message.
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Thank you for letting us know @kavon989! For this concern then, based on the things you've answered and tried for us, we feel it's best for a tech. So that being said, based off the account information we found from your profile, we've set up a tech to come out and address the concerns. We have a visit set for Wednesday, July 1, 2026, 3:00 - 4:00 PM EDT. If that doesn't work though, please use our app or website to reschedule to the preferred available time! We'll go with this approach and fine tune the bits after, should anything else need a final adjustment.
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Well, just so you are aware, I have disconnected thr XUMO device and set up a recording therough the Spectrun TV app, recorded a show and tried to play it back. I has had the exact same problem. It seems the problem is not with the XUMO device but somhoe with whatever is going on with Spectrum TY and my account and it's ability to record ot playback!
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@kavon989 I appreciate the additional information. Our App is tied to the modem. It could be a number of things causing this to happen. I do believe the best course of action would be to have someone stop by and check things out. If the date and time do not work for you, please let us know and we can help you reschedule it or you can do this using our My Spectrum App. -Lyn
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