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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area for a specific service address

Update on High Split/Network Evolution for 78758 In Austin, TX

Hi! Was wondering when we can expect the high split upgrade in this zip code and what the current status is?

Comments

  • Kelly_M
    Kelly_M Posts: 93 ✅ Verified Employee Moderator

    Hello and thank you for reaching out on the Community Forums @awesomebrownguy!

    For the high split upgrade, at this time there is not an estimate as to when it will be completed in your area. While the Austin team is doing what we can to have it completed as quickly as we can, due to the large area to be covered, these upgrades are being done in phases to avoid extensive impacts. Once the upgrades start, if they haven't already in your specific area, you will have notices sent from us. Please keep an eye out for the upgrade notices from our team!

  • awesomebrownguy
    awesomebrownguy Posts: 3 Novice

    What area is currently being worked on @Kelly_M ?? just out of curiosity. Also does this mean it has not started in my area?

  • Renee_T
    Renee_T Posts: 1,049 ✅ Verified Employee Moderator

    At this time they network evolutions haven't begun in your area. When those upgrades have started, you will get a notification that the upgrades have started. Currently there's not a date for the construction to begin in the area.