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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
LEGACY EMAIL KNOWN ISSUE
There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net
Why can't I sign into my email account?
The message I get is, "Unable to load email. We're sorry, something didn't quite work on our end. Please try again later.
Comments
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Hey there @8287761477,
Thank you for bringing this issue to our attention! We apologize for any inconvenience this has caused and would like to help. Using the information provided during registration, I was able to gain access into the account. I am not showing any related issues in the area and would like to ask some additional question to better gage the issue. In most cases, that particular message can indicate an incorrect password, but at times, it can also indicate a system issue. To confirm, are you also receiving an error code along with it? What kind of device are you trying to sign in on? Last but not least, which app are you logging into? We have my spectrum app & Spectrum.net, to view the account and manage your bill. We also have the Spectrum TV app as well.
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