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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

High Split upgrade 90680

diytlh
diytlh Posts: 1 Rookie
in Network Evolution

Hi, I received a notice from Spectrum via text that a network upgrade was completed in my area. Per Spectrum support staff, this upgrade was completed on the main node in my area. I was under the impression that this upgrade was referring to the High Split upgrade, but it seems I was mistaken. I am still receiving asymmetrical speeds. Please kindly check and advise, thank you.

Answers

  • Melissa_G
    Melissa_G Posts: 381 ✅ Verified Employee Moderator

    Good morning. Services are not yet available in your area. Once available, you will receive a notification alerting you as such.

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