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Sportsnet LA audio glitches

majorT
majorT Posts: 2 Novice
in Spectrum TV App Feedback - Apple Devices and Apple TV

So many issues with Sportsnet LA in particular lately. Tonight it’s audio that sounds slower and occasionally cuts out. Can’t listen to this. What’s the issue? Other channels are fine.

Answers

  • Renee_T
    Renee_T Posts: 1,064 ✅ Verified Employee Moderator

    Hello @majorT

    Welcome to our community! I'm sorry to hear that you're experiencing audio issues with Sportsnet. There weren't any issues posted for the area with the channel. Is the sound cutting out during what's airing but seems fine during the commercials or is it cutting out for both?

  • majorT
    majorT Posts: 2 Novice

    only during the broadcast, the audio is slower and cuts in and out. Commercial breaks are back to normal. When I stream from my phone the audio is fine, it’s only when using the spectrum app on my Apple TV. And it’s just this channel!

  • Jilliana_M
    Jilliana_M Posts: 298 ✅ Verified Employee Moderator

    Hello @majorT ,

    Thank you for your response and we appreciate you bringing this to our attention. At this time, I can confirm that we are currently investigating this further and we apologize for any inconvenience this has caused.

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