Didn't find what you were looking for?
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
DVR show info
I would like to submit a formal complaint and feature request concerning the Spectrum TV App’s Cloud DVR program-information screen.
When we select a recorded program on both our LG Smart TV and Roku, the episode description is frequently cut off with an ellipsis (…). There is no “More Information” option, no second details page, and no way to scroll down to read the remainder of the description. We have tried the directional buttons and other remote-control options without success.
Customers should not have to use a phone, computer, or third-party website simply to read the complete description of a program appearing in their own DVR library. This is particularly inconvenient for older customers and anyone with accessibility or vision concerns who depends upon the television’s larger screen.
Please forward this complaint to the Spectrum TV App development team. We request that Spectrum add one of the following:
• A “Read More” or “Full Description” button
• The ability to scroll through the complete description
• A properly sized details page that displays the entire program synopsis
This is not a request for general troubleshooting. It is a missing function in the television version of the Spectrum TV App. Please record it as a product complaint and feature request, and provide us with a ticket or reference number confirming that it has been submitted.
Thank you.
Robert K
Answers
-
Hey Robert!
Welcome to our Spectrum Community Forum.
We truly appreciate you bringing these concerns to our attention and we apologize for the frustrations. We want to assure you that we understand how inconvenient this can be. In an effort to assist you further, I was able to access your account using the information provided during the registration process. Upon checking my systems, I was not able to duplicate this scenario to determine the issue. Would you be so kind to provide a photo or video of what you are experiencing?
1
