wi.rr.com

Mkgriffioen2
Mkgriffioen2 Posts: 2 Novice
in Email

I have two wi.rr.com emails. One is working. The other is prompting for password (both on Iphone and Outlook). The password prompt is only for incoming email. I am able to send emails. I used to be able to use selfcare to change the password and fix issues like this. But I can't find that anywhere anymore.

I attempted to log into spectrum.net using my name@wi.rr.com and password. Told me password was wrong. I attempted to reset the password. used name@wi.rr.com as the verifying information. told me that account didn't match. I used my phone number as the verifier and it brought me to name@SPECTRUM.NET (this is also associated with my spectrum account). How do I get to my email? How do I sync the correct password to mail.twc.com. How can I change the password?

This is critical to get to this name@wi.rr.com as it is my primary email address (not to mention it is used as authentication for many websites). I also want to make sure I have the ability to change this password as needed to keep my data safe.

Tagged:

Comments

  • Renee_T
    Renee_T Posts: 1,133 ✅ Verified Employee Moderator

    Hello @Mkgriffioen2

    Welcome to our community! I was able to locate your account using your community registration. It does appear that a couple of the email addresses were locked due to suspicious activity, likely from too many login attempts. I've sent instructions on resetting the password to the email you used for this community login. If you have any issues resetting the password with those instructions, please let us know.

  • Mkgriffioen2
    Mkgriffioen2 Posts: 2 Novice

    Thanks. I did chat with Spectrum and figured out my issue - so I'm going list it here in case others do the same thing i did:

    spectrum.net to login and entered the name@wi.rr.com as the username and clicked "forgot password". Brought to a verification screen where you can enter information to verify yourself (like account #, ID, or email address). I kept putting my name@wi.rr.com in the email address and got error messages. When I finally put my name@wi.rr.com in the Username & Zipcode spot to verify, I was able to update the password.

  • William_M
    William_M Posts: 1,845 ✅ Verified Employee Moderator

    It's our pleasure! Great to see you were able to get it sorted out. Thanks for taking the time to follow up with us.

Categories