Renee_T

Renee_T

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Renee_T ✅ Verified Employee Moderator

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  • Re: Upload Speeds

    Hello @jeffbillings Welcome to our community! We have been upgrading our network in most areas to be able to provide faster upload speeds. There is a higher speed tier available for your account that…
  • Re: Arris SB6183 Modem 686Mbps Riddle

    Hello @donb_2 Welcome to our community! I apologize for any confusion with the modem. The speeds on the box would indicate the maximum speed the modem is capable of under ideal conditions, but is not…
  • Re: Intermittent Internet after new modem/router

    Hello @Emeuse12 Welcome to our community! I'm sorry to hear about the ongoing issues after replacing your equipment. When the connection drops out, are your devices still showing that you are connect…
  • Re: Am I Blocked from Recording Some Shows?

    I apologize, I just want to make sure I'm understanding correctly. Are you using our Spectrum TV app on a Smart TV in addition to the Xumo box or just the Xumo box?
  • Re: I need my account number

    Hello @Larrykelseysr Welcome to our community! If you don't have a paper statement handy, the account number can be found by logging in on our website or our My Spectrum app.
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