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Re: how do I add OC16 as a favorite?
Hello @nmteves! Welcome to our community page and thank you for your question! Setting the channel as a favorite is quite simple and you can do so the following way on your cable box: On the Program …1 -
Re: Setting up modem and router
I call the 800 number on my bill... may get put into the hold queue, but do not get a "busy signal"?1 -
Re: Upgrades in Manhattan, what is it for?
Hello @Jonathan; I can confirm that the upgrade work is related to our Network Evolution upgrades. It may still take several months for the service to be enabled after the main upgrade is complete. W…1 -
Re: Setting up modem and router
Hello @schwerz; I do apologize for the difficulties you had with activating your phone service. It was great that our Sales chat team was able to address the issue for you. I can understand the conce…1 -
Re: Megan from Customer Solutions you are amazing
Hi @Ranestorms_Poetry14, welcome to our community! Thanks for taking the time to share your feedback about Megan, very creative. I'll be happy to forward your compliments.1 -
Re: Unstable internet connection for an extended period
Hey @Vitaly, welcome to our community! I'm sorry our internet service hasn't been working consistently. Everything looks good from our end, the modem is remaining online and signal strength…2 -
When Will High Split Be Available At My Address
When Will High Split Be Available At My Address in the town of Lockport, NY 14094 ? Very annoying, we can't get straight answers.1 -
Re: Massive Pixelation Every Night at 10:30
Heard that but unless/until the inquisitor is able to confirm a service group-wide issue, it would be easy enough in the meantime to take the cover off of the Bolt and/or direct forced air from a fan…1 -
Re: Opting out of Spectrum’s Promotional Emails
@abrixey I checked your paperless settings to see if it would allow me to enable it for you, but it would not. I have sent this for further review. Contact will be attempted through the number on you…1 -
Re: Massive Pixelation Every Night at 10:30
Hello @TBarclay, What devices do you have that are pixilating between 10:30-11:30pm? You said you can watch on XUMO fine. Now, that is surprising, because XUMO's are totally Internet dependent. …1
