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  • Re: Old Cloud DVR problems are BACK?

    @pepco I've tested each of your current recordings, directly from your cloud DVR listings and was not able to reproduce your issue. These were the recent NCAA game, NBA games and high school eve…
  • Re: LAN Router

    Thank you!
  • Re: A job well done for Khalil

    Good morning and welcome @Black44Beauty26, Thanks for taking the time to provide feedback. I'm glad they provided you a great experience. I have forwarded your comments to their leadership.
  • Re: Xumo pin for purchases

    Just F.Y.I., i can't find anything to imply that the Xumo PIN would apply to anything beyond stuff accessed via e.g. the Xumo Store and/or the Xumo Play app and/or the Xumo account in general ex…
  • Re: Xumo pin for purchases

    After enabling the pin on watch.spectrum.net, the TV did indeed request the pin for movie rental. I have no idea how any Spectrum user would know to do this when setting up the Xumo box. The first mo…
  • Re: Old Cloud DVR problems are BACK?

    @pepco, Yes, our Spectrum TV app is dependent on the modem and if the modem is out of date, or there is a concern with it, it can cause the Cloud DVR to not operate as it should be. I do recommend sw…
  • Re: where can I find settings?

    Good afternoon and welcome @lorraine2024, If you're referring to email settings, after accessing the mailbox via spectrum.net, settings would be on the left side.
  • Re: Video source button on new remote???

    Mo_S. Thank you so much!! Unfortunately, this add to my frustration with Spectrum. This is the remote the store handed me when I went to exchange my old stopped-functioning remote. I suppose my only …
  • Re: Video source button on new remote???

    Good afternoon and welcome @Gro, This is one of the large button remotes intended for the visually impaired and not a standard remote. It would not replace the manufacturer supplied remote for your T…
  • Re: Old Cloud DVR problems are BACK?

    @Tstpierre, Was this on the same device they mentioned? I'm showing you've recently used the app on a Samsung TV which is reporting connection issues. The TV app and cloud DVR would be impa…