Upgrade screwed up printers

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Baffled_Person_81
Baffled_Person_81 Posts: 2 Spectator
edited January 25 in Home Networking

recently installed the new 2-piece internet devices that Spectrum was providing to "upgrade" my speed - a new modem and new router. After the installation, my brother and HP printers will not connect to the network, whether Brother, Dell, or HP. What is the problem?

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  • William_M
    William_M Posts: 1,090 ✅ Verified Employee Moderator
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    Hi @Baffled_Person_81, welcome to our community!

    Sorry for the trouble connecting your printers, will you please elaborate what happens when you try to connect them with your new network name and password?

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  • Baffled_Person_81
    Baffled_Person_81 Posts: 2 Spectator
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    The router cannot find the printer, whether I search through AirPrint, HP or Brother off Dell computer, MacBook, iPhone or iPad. Thx.

  • Jaleesa_F
    Jaleesa_F Posts: 359 ✅ Verified Employee Moderator
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    @Baffled_Person_81

    Do you know whether your printer requires a 2.5ghz or 5ghz connection?

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