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Frequently Asked Questions
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How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Home Networking
Setting up your home network - everything from network security to printers
Discussion List
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How can I block a website?I am looking to block specific websites from being accessed by anyone who uses our wifi. I'm not su…
Why isn't MG7550 listed under 500Mbps?Hi, I have a Motorola MG7550. The spec sheet says it's good up to 686Mbps: https://www.motorolacabl…
What is the latest firmware for MG7550?Hi, I'm using the Motorola MG7550. It shows software version: 7550-5.7.1.43 What is the latest soft…
cat 6 lenthI know cat 6 is good for up to 314 feet. from my swith to my last device is just under 100 feet , f…
Which cable modem is better?Which cable modem is better: Arris TM1602a or Hitron E31N2V1 any info would help. thanks!
2.5 and 5g issuesSo I seem to not be able to watch videos on either 2.5 or 5g with my phone whenever i try to open H…
Motorola MB8600 firmware downgradedI just purchased a Motorola MB8600 cable modem, which came with firmware 8600-19.3.15 from the fact…
Netgear Firmware Updates? - Netgear C7000v2 IssuesSpectrum has not pushed a new firmware update for the C7000v2 in ages. Just until a day or two ago…
Firestick Wifi 6 and New Spectrum RouterWell - - - having been told that ALL new routers obtained from Spectrum are now Wi-fi 6, I installe…Answered ✓ Closed old_texan 109 views 4 comments 0 points
Is RAC2V1K Router Still Available??My old RAC2V1K expired and when I went to the Spectrum storefront, they gave me a new WIfi 6, telli…
Computer won't discover wireless printers on Spectrum Wi-FiI have a Brother wireless printer and Dymo Wireless label writer. I set up my Brother using the pri…
Is New Wi-Fi 6 Switchable between 2.4 and 5 ghzMy old RAC2V1K actually had 2 network settings -- and names -- for 2.4 and 5 ghz. The new Wi Fi 6 …Answered Closed old_texan 133 views 4 comments 0 pointsStarted By old_texanMost recent by HT_Greenfield
Activate my Own Router?If I choose to buy my own router, can I just install it. Or - - - - does Spectrum have to activat…
I cannot find any way to access my router and block 1 single URL.I am trying to block 1 single website. I can't for the life of me find anything that lets me access…
How Do I Update The Firmware in Spectrum Router and Modem?Is my modem and router updated automatically, or do I have to do it manually? I don't find any info…
Port Aggregation?I have an Arris SB8200 modem and an Archer AX11000 router on Spectrum 500. Both support port aggreg…
WiFi printer drops offline about once a dayJust when we want to print it is sitting there doing nothing, It's WLAN status shows "Connecti…Answered Closed BobEaston 533 views 16 comments 0 pointsStarted By BobEastonMost recent by HT_Greenfield
Can I have 2 active modems on my account ?I would like to have 2 active modems on my account in case one of them goes down. Is this possible?Answered ✓ Closed allan2462 317 views 2 comments 5 points
Unable to connect smarthome devices to new Spectrum routerCharter sent us a new modem and router, claiming we needed it to obtain the higher 300mbps speeds. …
Brother MFC 9970 printerI have a Brother MFC 9970 printer that I have tried to connect to my network. The Spectrum App sho…
When will spectrum release V1.03.08 for C7000v2?Hello, This issue needs to be solved right away!!!! We cannot use the Nighthawk app due to this upd…Answered ✓ Closed Scooby_Doo 137 views 2 comments 0 pointsStarted By Scooby_DooMost recent by HT_Greenfield
Why can't I connect my modem via coax when I have AT&T fiber?I have AT&T Fiber at my house. Bought a Spectrum internet package to use purely for WFH because…
Why am I being forced to "upgrade" to a new modem? I have my own installed and it works just fine.I got this email this morning: Dear Customer, In order to ensure that you continue to receive …Answered ✓ Closed phloxtheflowery 4.2K views 5 comments 0 pointsStarted By phloxthefloweryMost recent by Satch
How to update firmware on Arris SB8200 modem?Just had a chat with a Spectrum support agent who told me they won't push a firmware update for 3rd…Answered Closed bcrudisill 1.8K views 4 comments 0 pointsStarted By bcrudisillMost recent by karlbeckman
Experiencing extremely high ping and packet loss. Please help!After hours and hours of troubleshooting and trying every possible fix from various forums, I am st…Answered ✓ Closed Stout_likethebeer 555 views 1 comment 0 pointsStarted By Stout_likethebeerMost recent by William_M
CM1000v2 latency issues, extreme jitters + ping issues. Firmware outdated compared to other ISPsBeen having on-going problems with latency lately with very high jitter in both downloads and uploa…
Epson 545 printer connectionFor some reason, my Epson printer is seen as "Connected" on the app, but it doesn't have …
Only getting 500mb download speed on internet Gig+ plan?Hello everyone I have internet Gig+ plan, I purchased a wifi 6 network adapter that goes 500mb on t…Answered Closed davidlopez91 539 views 4 comments 0 pointsStarted By davidlopez91Most recent by HT_Greenfield
New Modem NeededGot a letter from Spectrum stating to get a new modem for their updated service. Gave link and dire…Answered ✓ Closed Pamlikeet 264 views 5 comments 0 points
Will swapping my router or modem give me more configuration settings on my home network?These newer Spectrum modems that require you to configure it all through the app are a bit too limi…Answered ✓ Closed DianeBishop 116 views 1 comment 0 pointsStarted By DianeBishopMost recent by Renee_T
I cannot get to our company website as it is now blocked by Spectrum Security ShieldWe installed the faster modem and router to update our service on Saturday. When we tried to go to …
