Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Home Networking
Setting up your home network - everything from network security to printers
Discussion List
-
Unable to connect smarthome devices to new Spectrum routerCharter sent us a new modem and router, claiming we needed it to obtain the higher 300mbps speeds. …
WiFi printer drops offline about once a dayJust when we want to print it is sitting there doing nothing, It's WLAN status shows "Connecti…
Brother MFC 9970 printerI have a Brother MFC 9970 printer that I have tried to connect to my network. The Spectrum App sho…
When will spectrum release V1.03.08 for C7000v2?Hello, This issue needs to be solved right away!!!! We cannot use the Nighthawk app due to this upd…Answered ✓ Scooby_Doo 54 views 2 comments 0 pointsStarted By Scooby_DooMost recent by HT_Greenfield
Why can't I connect my modem via coax when I have AT&T fiber?I have AT&T Fiber at my house. Bought a Spectrum internet package to use purely for WFH because…
Why am I being forced to "upgrade" to a new modem? I have my own installed and it works just fine.I got this email this morning: Dear Customer, In order to ensure that you continue to receive …Answered ✓ Closed phloxtheflowery 288 views 5 comments 0 pointsStarted By phloxthefloweryMost recent by Satch
How to update firmware on Arris SB8200 modem?Just had a chat with a Spectrum support agent who told me they won't push a firmware update for 3rd…Answered Closed bcrudisill 399 views 4 comments 0 pointsStarted By bcrudisillMost recent by karlbeckman
Experiencing extremely high ping and packet loss. Please help!After hours and hours of troubleshooting and trying every possible fix from various forums, I am st…Answered ✓ Closed Stout_likethebeer 157 views 1 comment 0 pointsStarted By Stout_likethebeerMost recent by William_M
CM1000v2 latency issues, extreme jitters + ping issues. Firmware outdated compared to other ISPsBeen having on-going problems with latency lately with very high jitter in both downloads and uploa…
Epson 545 printer connectionFor some reason, my Epson printer is seen as "Connected" on the app, but it doesn't have …
Only getting 500mb download speed on internet Gig+ plan?Hello everyone I have internet Gig+ plan, I purchased a wifi 6 network adapter that goes 500mb on t…Answered Closed davidlopez91 164 views 4 comments 0 pointsStarted By davidlopez91Most recent by HT_Greenfield
New Modem NeededGot a letter from Spectrum stating to get a new modem for their updated service. Gave link and dire…Answered ✓ Closed Pamlikeet 173 views 5 comments 0 points
Will swapping my router or modem give me more configuration settings on my home network?These newer Spectrum modems that require you to configure it all through the app are a bit too limi…Answered ✓ Closed DianeBishop 81 views 1 comment 0 pointsStarted By DianeBishopMost recent by Renee_T
I cannot get to our company website as it is now blocked by Spectrum Security ShieldWe installed the faster modem and router to update our service on Saturday. When we tried to go to …
Is Dynamic DNS resource available on the Spectrum RouterHi everyone, My router was slowly passing away so I decided to switch to the router provided by Spe…
Wifi 6 Router Stuck On 2.4 GHz Channel 1Do these Wifi 6 routers only have 2 hard coded channels programed into them when they're manufactur…
Can Main Ethernet from Cable Modem be Split?I am looking to replace my home router with a newer model. I would like to setup the new router but…Answered ✓ Closed juryman 88 views 1 comment 0 pointsStarted By jurymanMost recent by HT_Greenfield
Why does spectrum app block advanced settings of router? I need port 554 opened.need to port forward 554 and its still saying its blocked tcp and udp. have tried EVERYTHING you al…
Buying Spectrum Branded Router From 3rd PartyHi, I'm a new Spectrum customer having switched from many years as a local TELCO DSL customer. Spec…Answered ✓ Closed TheNeighborGuy 115 views 2 comments 0 pointsStarted By TheNeighborGuyMost recent by HT_Greenfield
PORT FORWARD 554I have a security camera installed. It is hardwired to my Spectrum Router (SAX1V1K). Despite an IP…
Email/Contact for spectrum IT without sitting around waiting for an agent?I've gotten a number of emails from spectrum telling me that a device on my home network is infecte…Answered ✓ Closed silversarith 80 views 1 comment 0 pointsStarted By silversarithMost recent by Renee_T
I need help with my routerMy router is not working, the power light won't even light up. The lights where the ethernet cable …
Wifi RepeaterHello! I bought a CC Vector RV wifi repeater system for my barn. I am getting a great signal using …
Internet Speed upgrade cost?We have Spectrum Internet Starter speed of 200Mbps. I think at my location(32751) The Internet spee…
Security Suite Full scan(length of time)Hello, my security suite full scans are taking very long and longer From Wednesday, October 7, 2020…
How to get a POE switch to communicate?Trying to installing outside security cameras. My POE switch works fine when I patch it into the S…
Why does my internet speed max out at 90mbps on a 500mbps connection if on over 24 hours?As stated every since tech support recommended I setup a new modem from them if I dont restart the …
How do I return a router?The Spectrum service guy suggested we get a NET set up for a stronger signal to downstairs, but he …
